Southview Manor Ratings and Violations

When adults reach a point where their medical needs outpace their ability to meet them at home, moving into a nursing facility often becomes the best option. These nursing homes are designed for older adults and individuals recovering from certain medical conditions. However, many nursing homes in the United States struggle to provide a high standard of care for all residents, including Southview Manor in Chicago, IL. In fact, this nursing home is so poor that it closed down in 2025 after losing its Medicare and Medicaid funding due to ongoing alleged abuse and other violations.

Residents in these troubled nursing homes often experience real harm due to abuse, neglect, or misconduct by the staff. If you have suffered in the past as a resident of Southview Manor, the Nursing Home Law Center can guide you through the civil claims process to fight for fair compensation for your losses. Our experienced nursing home abuse lawyers will stand by your side to hold the at-fault parties accountable for your suffering.

In this guide, we will examine the history of violations and poor ratings at this now-closed facility in Chicago, IL. Then, we will discuss legal options for victims of nursing home abuse, neglect, or misconduct at Southview Manor.

Southview Manor: Skilled Nursing Facility Profile

The Centers for Medicare and Medicaid Services (CMS) is the primary federal government agency responsible for regulating nursing homes in the United States. One of this entity’s duties is publishing information about individual institutions, including location data, quality ratings, past inspection reports, and deficiencies. This information can help consumers make more informed decisions about their nursing home options.

Here is some of the latest data on the US News website based on Southview Manor’s CMS profile:

Facility Name: Southview Manor

Address: 3311 S. Michigan Ave., Chicago, IL

CMS Overall Rating: 1 star (much below average)

CMS Health Inspection Rating: 1 star (much below average)

CMS Staffing Rating: 1 star (much below average)

CMS Quality Measures Rating: 1 star (much below average)

Federal Fines in the Last 3 Years: 20 fines totaling $2,071-375

Denied Payments by Medicare in the Last 3 Years: Not available

Cited for Abuse: Yes

SFF: No

About Southview Manor in Chicago, IL (60616)

Southview Manor was a skilled nursing facility located in Chicago, IL, on South Michigan Ave. The nursing home had 200 certified beds and was owned by a for-profit corporation called Laureate Chicagoland Holdings LLC, a subsidiary of RPFG Holdings, Inc. RPFG Holdings is a large nursing home corporate group in the region. Residents of Southview Manor could receive short-term rehabilitation and long-term care services.

Here are some of the specific programs and amenities that were available at this Chicago nursing home:

• Food/nutrition support
• Physical therapy
• Occupational therapy
• Speech therapy
• Daily living assistance (eating, bathing, dressing, etc.)
• Accepts Medicare and Medicaid
• Personalized care plans
• Recreational and social activities
• 24/7 skilled nursing services
• Private and semi-private rooms

Southview Manor CMS Overall Ratings, Violations, and Health Care Safety Inspections

The Centers for Medicare and Medicaid Services created a five-star rating system for all nursing homes in the United States. Under this system, each facility is rated in three main categories: health inspections, staffing, and quality measures. These three scores determine the nursing home’s overall rating. The scale for this scoring system is as follows:

• One star – Much below average
• Two stars – Below average
• Three stars – Average
• Four stars – Above average
• Five stars – Much above average

Southview Manor had the lowest possible score across the board. It was also a special focus facility due to its history of alleged abuse and other concerns. In the sections below, we will examine some of the reasons for Southview Manor’s poor ratings.

Health Inspections (One Star)

Health inspections are conducted annually for most nursing homes. They can also be initiated in response to complaints about a nursing home. Over the years, Southview Manor has experienced a high number of complaints and facility-reported issues, leading to health citations, especially in the last three years.

Although the nursing home is now closed, let’s examine the deficiencies mentioned in some of the latest inspection reports, including the failure to:

• Protect each resident from all types of abuse, such as physical, mental, and sexual abuse, physical assault, and neglect
• Respond appropriately to all alleged violations
• Make sure that the nursing home area is safe, easy to use, clean, and comfortable for residents, staff, and the public
• Make sure there is a pest control program to prevent or deal with mice, insects, or other pests
• Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident
• Develop and implement policies and procedures to prevent abuse, neglect, and theft
• Timely report suspected abuse, neglect, or theft and report the results of the investigation to the proper authorities
• Ensure each resident receives an accurate assessment
• Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured
• Provide appropriate treatment and care according to orders and the resident’s preferences and goals
• Procure food from sources approved or considered satisfactory and store, prepare, distribute, and serve food in accordance with professional standards, raising questions about the staff’s ability to combat nursing home nutrition deficiencies
• Provide bedrooms that don’t allow residents to see each other when privacy is needed
• Ensure that a nursing home area is free from accident hazards and that there is adequate supervision to prevent accidents, which increases the risk of nursing home trip and fall incidents
• Safeguard resident-identifiable information and maintain medical records on each resident that are in accordance with accepted professional standards
• Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights

• Reasonably accommodate the needs and preferences of each resident
• Honor the resident’s right to a safe, clean, comfortable, and homelike environment, including but not limited to receiving treatment and supports for daily living safely
• Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason
• Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist
• Ensure that medication error rates are not five percent or greater, indicating a slight issue with managing prescription mistakes in nursing homes
• Ensure that drugs and biologicals used in Southview Manor are labeled in accordance with currently accepted professional principles
• Dispose of garbage and refuse properly
• Provide and implement an infection prevention and control program, demonstrating the lack of preparedness in fighting nursing home infection spread
• Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating Southview Manor, and appoints a properly licensed administrator responsible for managing the facility
• Implement PASARR screening for Mental disorders or Intellectual Disabilities
• Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication
• Ensure that PRN orders for psychotropic medications are only used when the medication is necessary, and PRN use is limited, raising questions about chemical restraint practices

Staffing (One Star)

No nursing home can function efficiently without a sufficient, well-trained staff. Unfortunately, many of the issues at Southview Manor stemmed from the facility’s inability to provide the staffing needed to meet the care needs of all residents.

Here are some specific staffing deficiencies that may have contributed to harm befalling patients at this Bronzeville nursing home:

• 2 hours and 18 minutes of nurse staff hours per resident per day, compared to the Illinois average of 3 hours and 26 minutes and the national average of 3 hours and 50 minutes
• 2 hours and 10 minutes of nurse staffing dedicated toward direct patient care per resident per day, compared to the Illinois average of 3 hours and 13 minutes and the national average of 3 hours and 32 minutes
• 29 minutes of registered nurse hours per resident per day, compared to 42 minutes in Illinois and 39 minutes nationally
• 1 hour and 54 minutes of nurse staff hours per resident per day on the weekend, compared to the Illinois average of 3 hours and 2 minutes and the national average of 3 hours and 22 minutes
• 0 minutes of physical therapist staff hours per resident per day, compared to the Illinois average of 3 minutes and the national average of 4 minutes
• 19 minutes of registered nurse staff hours per resident per day on the weekend, compared to the Illinois average of 31 minutes and the national average of 27 minutes
• A nursing staff turnover rate of 61.8%, compared to the Illinois average of 53.9% and the national average of 53.1%

Quality Measures (One Star)

Since Southview Manor closed in 2025, there is limited data on the failures related to quality measures at the nursing home. However, it is worth noting some of the issues that were present in the years leading up to its closure, such as:

• 11.5% of residents lost the ability to move around, eat, use the bathroom, or do other common activities without help
• 1 emergency department visit per 1,000 patient days at Southview Manor, indicating a pattern of resident injuries in nursing homes
• 97% of long-stay residents exhibited symptoms of depression, compared to the Illinois average of 46.1% and the national average of 10.3%, which could signify a failure to protect residents from nursing home intimidation and harassment

Residents’ Legal Rights Following Abuse or Neglect at this Bronzeville Nursing Home on South Michigan Ave

The state and federal governments grant nursing home residents certain rights. These statutes include:

• The right to receive quality care from the nursing home staff
• The right to be treated with respect
• The right to maintain a dignified existence
• The right to file administrative complaints

Many residents at Southview Manor in Chicago, IL, had these rights violated in recent years, along with others. When you suffer harm from abuse or neglect in a nursing home, you may have grounds to sue the at-fault parties for fair compensation to cover your legal damages.

An Illinois nursing home abuse lawyer from our law firm can help you recover the following economic and non-economic losses from your civil claim:

• Medical expenses – Costs associated with your diagnosis and treatment, such as emergency room visits, medical tests, surgeries, medications, rehabilitation, and therapy, can be included in your settlement
• Future medical costs – If a licensed medical professional testifies that you will need ongoing treatment, future treatment expenses can increase your claim’s payout
• Emotional distress – The psychological cost of nursing home abuse or neglect may lead to Post-Traumatic Stress Disorder, anxiety, depression, self-harm, or suicide ideation
• Pain and suffering – If your physical injuries or required surgeries cause you pain, this can be included as a non-economic loss
• Disability and disfigurement – Permanent alterations to your appearance or abilities may impact the total value of your case
• Loss of enjoyment of life – If you experience a diminished ability to feel joy after the incident, this could lead to a larger compensation package
• Punitive damages – For cases involving gross negligence, intentional misconduct, or institutional cover-ups, a judge or jury may award additional compensation to the victim

How Nursing Home Law Center Can Help Protect Nursing Home Residents

Navigating the legal process after suffering harm at Southview Manor can be extremely overwhelming. At the Nursing Home Law Center, we know what it takes to build a strong claim against this Bronzeville nursing home. Our attorneys will believe in your case and fight for every dollar you deserve from the at-fault parties.

A Chicago nursing home neglect attorney can provide the following legal services during your lawsuit:

• Investigating Southview Manor for wrongdoing
• Gathering evidence of negligence, such as witness statements, medical records, and photos of injuries
• Assessing all legal damages for full compensation
• Protecting your rights under Illinois and federal laws
• Negotiating with insurance companies for the maximum settlement
• Litigating in civil court if a fair settlement cannot be reached

At our firm, we work on a contingency fee basis. This means you do not owe any legal fees unless we secure a favorable outcome. We also offer a free consultation so you can ask questions about your claim against Southview Manor.

If you suffered while staying at the Bronzeville nursing home on South Michigan Ave, contact us today at 800-926-7565 or complete the online form to schedule your free consultation.

All content undergoes a thorough legal review by our experienced attorneys.

Jonathan Rosenfeld is a leading Chicago nursing home injury lawyer with 25 years of experience focused on elder abuse litigation. Recognized for his dedication, he has received recognition from Illinois Trial Lawyers, Million Dollar Advocates, and Super Lawyers.