Orlando Health & Rehabilitation Center Ratings and Violations

Nursing homes provide vital services for aging adults and individuals recovering from health conditions in the United States. These populations need access to 24/7 nursing care in a comfortable, safe environment. Unfortunately, many facilities, including Orlando Health & Rehabilitation Center in Orlando, FL, fail to meet professional standards of care. As a result, residents in these nursing homes may be subject to abuse, neglect, or other forms of misconduct.

Patients and their families deserve justice when assisted living facilities have wronged them. At the Nursing Home Law Center, our legal team can guide you through the claims process if you have suffered from abuse or neglect. Our dedicated lawyers focused on nursing home abuse will stand by your side and fight for the compensation you deserve to cover legal damages.

In this guide, we will take a closer look at Orlando Health and Rehabilitation Center to learn about its history of past violations, deficiencies, and poor quality ratings. We will also discuss legal options for victims of abuse or neglect at nursing homes in Florida.

Orlando Health & Rehabilitation Center: Skilled Nursing Facility Profile

The Centers for Medicare & Medicaid Services (CMS) is a federal agency that plays an important role in regulating nursing homes nationwide. One crucial duty the CMS performs is publishing information about individual facilities on its website. Consumers can find location data, past inspection reports, specific violations, and quality ratings on each nursing home’s page. This information can help people decide the best care options for their needs.

Here is the latest data available on Orlando Health and Rehabilitation Center on the CMS website:

Facility Name: Orlando Health and Rehabilitation Center (Orlando Rehabilitation Group Inc.)

Address: 830 West 29th Street, Orlando, FL 32805

CMS Overall Rating: 1 star (much below average)

CMS Health Inspection Rating: 1 star (much below average)

CMS Staffing Rating: 3 stars (average)

CMS Quality Measures Rating: 3 stars (average)

Federal Fines in the Last 3 Years: 2 fines totaling $129,762

Denied Payments by Medicare in the Last 3 Years: 0 payment denials

Cited for Abuse: Yes

SFF: No

About Orlando Health & Rehabilitation Center

Orlando Health and Rehabilitation Center is a skilled nursing facility located in Orlando, FL. This institution focuses on post-acute services, rehabilitative care, short-term rehabilitation, and long-term care. A non-profit organization, Orlando Rehabilitation Group, Inc., owns the nursing home. There are 391 certified beds, making it one of the largest nursing homes in the city and state. Orlando Health and Rehabilitation Center is not part of a continuing care retirement community or a hospital.

Patients who stay at this nursing home have access to the following care services:

• Occupational therapy
• Physical therapy
• Speech therapy
• Joint replacement therapy
• Pain management
• Total parenteral nutrition
• Daily living assistance (eating, dressing, bathing, etc.)
• Wound care
• Respiratory support
• Post-surgical care
• Alzheimer’s support
• Orthopedic services
• Respite care
• Palliative support services
• Medication administration
• Social services
• Recreational, religious, cultural, and physical activities

Orlando Health & Rehabilitation Center CMS Ratings, Violations, and Safety Inspections

Another important role of the Centers for Medicare & Medicaid Services is assessing all nursing homes in the United States. To this end, the CMS created a five-star rating system to help consumers understand the quality of individual homes. Each institution receives scores in three main categories: health inspections, staffing, and quality measures. These three categories combine to form a fourth, overall rating for the nursing home.

The scale for this rating system is as follows:

• One star – Much below average
• Two stars – Below average
• Three stars – Average
• Four stars – Above average
• Five stars – Much above average

Orlando Health and Rehabilitation Center scored rather poorly across the board, with one star for the overall rating and health inspections, and three stars for staffing and quality measures. In the sections below, we will evaluate the three main categories to determine the reasoning behind these CMS ratings.

Health Inspections

Typically, nursing homes undergo annual inspections. However, some inspections are initiated because consumers file complaints about the facility. The most recent inspection of the Orlando clinic was conducted in March 2024. This report issued 31 health citations against the nursing home, far exceeding the state average of 7.3 and the national average of 9.5, making this facility one of Florida’s low-ranking nursing homes.

Since September 2024, one inspection has been conducted in response to a complaint about the facility. In the last three years, seven complaints have led to health citations. During that same period, three facility-reported issues resulted in citations.

Here are some specific deficiencies listed in recent inspection reports about Orlando Health and Rehabilitation Center:

• A failure to protect each resident from all types of abuse, such as physical, mental, and sexual abuse, physical punishment, and neglect
• A failure to timely report suspected abuse, neglect, or theft, and report the results of the investigation to the proper authorities
• A failure to respond appropriately to all alleged violations
• A failure to provide activities to meet all residents’ needs
• A failure to provide care and assistance to perform activities of daily living for any resident who is unable
• A failure to provide appropriate treatment and care according to orders and the resident’s preferences and individual goals
• A failure to provide appropriate care for a resident to maintain or improve the range of motion or mobility of a resident, unless a decline is for a medical reason
• A failure to ensure that feeding tubes are not used unless there is a medical reason and the resident agrees
• A failure to ensure that a nursing home area is free from accident hazards and that there is sufficient supervision to prevent accidents, which likely increased the risk of nursing home slip and fall accidents
• A failure to provide safe and appropriate respiratory care for a resident when needed
• A failure to provide safe and appropriate dialysis care for a resident who requires such services
• A failure to provide appropriate care for residents who are continent or incontinent of bowel or bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections
• A failure to provide appropriate pressure ulcer care and prevent new ulcers from developing
• A failure to provide and implement an infection prevention and control program
• A failure to safeguard resident-identifiable information and maintain medical records on each resident that are in accordance with accepted professional standards
• A failure to implement PASARR screening for mental disorders or Intellectual Disabilities
• A failure to develop the complete care plan within seven days of the comprehensive assessment
• A failure to ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well-being
• A failure to honor the resident’s right to a safe, clean, comfortable, and homelike environment, including but not limited to receiving treatment and supports for daily living safely
• A failure to honor the resident’s right to request, refuse, or discontinue treatment
• A failure to honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights
• A failure to allow residents to self-administer drugs if determined clinically appropriate
• A failure to procure food from sources approved or considered satisfactory and store, prepare, distribute, and serve food in accordance with professional standards, which could contribute to resident malnutrition in nursing homes
• A failure to ensure that medication error rates are not 5 percent or greater, potentially causing significant nursing home medication safety issues
• A failure to provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist
• A failure to ensure each resident’s drug regimen is free from unnecessary drugs, such as unwarranted chemical restraint use

Staffing

Staffing at Orlando Health and Rehabilitation Center received three stars (average) from the CMS. Since the nursing home averages 360.9 residents per day, far exceeding the state average of 108.7 and the national average of 84.6, there is a much greater need for well-trained staff who can dedicate more time to each resident and their goals.

Here are some of the staffing deficiencies that have lowered the standard of care at this Orlando, FL, provider:

• 3 hours and 18 minutes of total nurse staff hours per resident per day, compared to the state average of 3 hours and 52 minutes and the national average of 3 hours and 51 minutes
• 18 minutes of licensed practical nurse/licensed vocational nurse hours per resident per day, compared to the state average of 47 minutes and the national average of 52 minutes
• 2 hours and 5 minutes of nurse aide hours per resident per day, compared to the state average of 2 hours and 20 minutes and the national average of 2 hours and 18 minutes
• 3 hours and 7 minutes of nurse staff hours per resident per day, compared to 3 hours and 30 minutes statewide and 3 hours and 24 minutes nationally
• A registered nurse turnover rate of 44.8%, compared to the national average of 43.8%
• 2 administrators have left the nursing home within a given year, compared to the state average of .7 and the national average of .5

Larger nursing homes require a higher level of staffing to meet the needs of every resident. Therefore, even an average CMS rating reveals a pattern of deficiencies that can lead to abuse or neglect of residents.

Rehab Therapy Quality Measures

This category refers to the quality of services at a nursing home. When care programs are performing to a high standard, residents receive the best possible medical services. At Orlando Health and Rehabilitation Center, quality measures received a three-star rating, with one star for short-stay programs and five stars for long-stay programs.

Let’s look at some of the most concerning deficiencies faced by short-stay residents at this nursing home:

• 24.4% of short-stay residents were re-hospitalized after a nursing home admission, compared to the national average of 23.4%
• 3.6% of short-stay residents experienced new or worsened pressure ulcers, compared to the national average of 2.4%, indicating a failure to manage severe bedsores in nursing homes
• 32.74% of short-stay residents were at or above an expected ability to care for themselves and move around at discharge, compared to the national average of 54.9%
• 13.6% of healthcare personnel received a flu shot for the current flu season, compared to the national average of 45%
• 31% of short-stay residents were at or above an expected ability to care for themselves at discharge, compared to the national average of 52.7%
• 35.4% of short-stay residents were at or above an expected ability to move around at discharge, compared to the national average of 50%
• 34.1% of short-stay residents had a successful return to their homes or communities after staying at the nursing home, compared to the national average of 49.9%
• 10.6% of infections short-stay patients got during their stay resulted in hospitalization, compared to the national average of 7.1%, indicating a pattern of inadequate infection control in nursing homes
• A Medicare Spending Per Beneficiary ratio of 1.49, compared to the national average of 1.03

The long-term care programs at this nursing community in Orlando received five stars from the CMS, which is considered much above average. However, there are a few deficiencies that may have placed residents in harm’s way:

• 2.58 hospitalizations per 1,000 long-stay resident days, compared to the state average of 2.07 and the national average of 1.83
• 6.4% of long-stay residents experienced pressure ulcers, compared to the state average of 5.7% and the national average of 5.4%

Residents’ Legal Rights Following Abuse or Neglect at Orlando Health & Rehabilitation Center

State and federal laws grant residents in nursing communities certain rights. Here are some important statutes that you should understand if you or a loved one is staying in an institution like Orlando Health and Rehabilitation Center:

• The right to receive high-quality care, therapy, rehab, and social services from the staff
• The right to maintain a dignified existence and be treated with respect
• The right to file administrative complaints against the nursing home for misconduct or deficiencies

Any violation of your rights, especially if it leads to actual harm, could allow you to sue the at-fault parties for fair compensation. A successful lawsuit could make you eligible for the following legal damages caused by nursing home abuse or neglect:

• Lost wages – If injuries caused by the abuse prevent you from working as a short-stay patient, you can recover lost income in the settlement, including future wages
• Medical expenses – Injured victims can claim financial compensation for costs associated with their treatment, such as emergency room visits, surgical procedures, medications, assistive devices, rehabilitation, and therapy
• Future medical bills – A medical professional can testify that you will need ongoing treatment, allowing you to claim future medical expenses in your settlement
• Emotional distress – If you struggle with Post-Traumatic Stress Disorder, anxiety, depression, or fearfulness after a traumatic experience, these losses can be claimed in the lawsuit to increase your payout
• Pain and suffering – Patients who suffer physically due to their injuries can seek greater compensation with this non-economic damage
• Disability and disfigurement – If the abuse or neglect causes permanent alterations to your abilities or appearance, you could seek additional compensation for disability or disfigurement
• Loss of enjoyment of life – A diminished ability to experience joy after your nursing home incident can lead to further compensation
• Punitive damages – A judge or jury can award the plaintiff more compensation in cases involving gross negligence, intentional misconduct, or institutional cover-ups

Filing a lawsuit against an institution like Orlando Health and Rehabilitation Center can come with many challenges. A Florida nursing home abuse attorney from our firm can help you navigate the claims process and fight for full compensation based on your legal damages.

How Nursing Home Law Center Can Help

Patients at any healthcare clinic, whether a hospital or a nursing home, deserve the highest standard of care. If you are staying at the Orlando institution and suffer from misconduct, abuse, or neglect, you have the right to seek justice against the at-fault parties.

At the Nursing Home Law Center, we believe in your case. Our team knows what it takes to build a strong claim and fight for every dollar you deserve for your losses. An Orlando nursing home neglect lawyer from our experienced law firm can provide the following legal services during your lawsuit:

• Investigating Orlando Health and Rehabilitation Center for wrongdoing
• Gathering evidence of negligence, such as witness statements, photographs of injuries, or medical records
• Obtaining subpoenas to acquire facility documentation
• Assessing all legal damages to maximize your settlement
• Protecting your rights as a nursing home resident under state and federal laws
• Negotiating with insurance companies to obtain full compensation
• Litigating in civil court if a fair settlement cannot be reached

Our attorneys work on a contingency fee basis. This means you do not owe anything unless we secure a favorable outcome from your claim. Our payment is then deducted from the final settlement, not from your pocket.

Additionally, we offer a free consultation to all, during which you can ask questions about your healthcare provider, resident rights, staff misconduct, or the legal process. Our team is prepared to guide you through your lawsuit and hold the defendants accountable for your suffering.

If you or a loved one has suffered at the hands of the staff at Orlando Health and Rehabilitation Center and you are interested in learning more about civil claims, contact us today at 800-926-7565 or complete the online form to schedule your free consultation.

All content undergoes a thorough legal review by our experienced attorneys.

Jonathan Rosenfeld is a leading Chicago nursing home injury lawyer with 25 years of experience focused on elder abuse litigation. Recognized for his dedication, he has received recognition from Illinois Trial Lawyers, Million Dollar Advocates, and Super Lawyers.