Optalis Health & Rehabilitation of Grand Rapids Ratings and Violations

When you or a family member reaches a certain age, moving into a nursing home should be a viable option for accessing 24/7 medical care. Unfortunately, many nursing homes struggle to meet professional standards for every resident, including Optalis Health & Rehabilitation of Grand Rapids in Michigan. In these circumstances, residents may suffer harm from abuse, neglect, or misconduct, which can open the nursing home up to a civil lawsuit.

At the Nursing Home Law Center, our dedicated nursing home abuse attorneys will stand by your side as you seek justice against the at-fault parties. We know what it takes to build a strong claim and recover fair compensation for your legal damages.

In this guide, we will examine the history of deficiencies at Optalis Health and Rehabilitation of Grand Rapids, then discuss legal options for survivors of abuse or neglect.

Optalis Health and Rehabilitation of Grand Rapids: Skilled Nursing Facility Profile

The Centers for Medicare & Medicaid Services (CMS) plays a vital role in regulating nursing homes nationwide. On the CMS website, consumers can find location data, past inspections, deficiencies, and quality ratings for individual facilities.

Here is some of the most updated information about Optalis Health and Rehabilitation of Grand Rapids:

Facility Name: Optalis Health and Rehabilitation of Grand Rapids (Optalis Grand Rapids OpCo LLC)

Address: 1950 32nd Street SE, Grand Rapids, MI 49508

CMS Overall Rating: 1 star (much below average)

CMS Health Inspection Rating: 1 star (much below average)

CMS Staffing Rating: 3 stars (average)

CMS Quality Measures Rating: 3 stars (average)

Federal Fines in the Last 3 Years: 3 fines totaling $365,280

Denied Payments by Medicare in the Last 3 Years: 2 payment denials

Cited for Abuse: Yes

SFF: No

About Optalis Health and Rehabilitation of Grand Rapids in Grand Rapids, MI

Optalis Health and Rehabilitation in Grand Rapids, MI, is a skilled nursing facility specializing in assisted living, short-term rehabilitation, and memory care. The 120-bed nursing home is managed by Optalis Health & Rehabilitation, a for-profit entity that operates an expansive nursing home corporate network. Some of the services offered at this nursing home include:

• A full continuum of care campus
• 24/7 skilled nursing support
• Mental health services
• Memory care
• Respite care
• Medication management
• Wound care
• Alzheimer’s and Dementia care
• Participates in Medicare and Medicaid
• Recreational activities
• Daily living assistance
• Diverse therapy programs

Optalis Health and Rehabilitation of Grand Rapids CMS Ratings, Violations, and Safety Inspections

The Centers for Medicare & Medicaid Services created a five-star rating system for individual nursing homes in the US. Each institution is graded on three main categories: health inspections, staffing, and quality measures. These categories combine to form an overall rating for the nursing home.

The scale for this system is as follows:

• One star – Much below average
• Two stars – Below average
• Three stars – Average
• Four stars – Above average
• Five stars – Much above average

Let’s look at the three main categories at Optalis Health and Rehabilitation of Grand Rapids in the sections below.

Assisted Living Health Inspections (One Star)

Health inspections are typically conducted each year, but they can also be initiated in response to complaints about a nursing home. The most recent inspection, conducted in May 2025, issued 48 health citations against Optalis Health and Rehabilitation of Grand Rapids.

Since October 2024, there have been four inspections caused by complaints about the facility. In the last three years, 166 complaints and 18 facility-reported issues have led to health citations, meaning this facility can be considered to be one of Michigan’s poorest-rated nursing homes.

Here are some specific deficiencies mentioned in these reports, such as the failure to:

• Protect each resident from all types of abuse, such as physical, mental, and sexual abuse, physical punishment, and neglect
• Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights
• Provide care and assistance to perform activities of daily living for any resident who is unable
• Provide appropriate pressure ulcer care and prevent new ulcers from developing
• Provide and implement an infection prevention and control program
• Ensure services provided by the Grand Rapids facility meet professional standards of quality
• Develop and implement a complete care plan that meets all the resident’s needs
• Ensure there is enough nursing staff to meet the needs of every resident
• Ensure that residents are free from significant medication errors
• Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave
• Ensure that suitable and nourishing alternative meals and snacks are provided for residents who want to eat at non-traditional times
• Make sure that the nursing home area is safe, easy to use, clean, and comfortable
• Reasonably accommodate the needs and preferences of each resident
• Provide enough food and fluids to maintain a resident’s health
• Procure food from sources approved or considered satisfactory and store, prepare, distribute, and serve food in accordance with professional standards

Staffing (Three Stars)

Staffing at Optalis Health and Rehabilitation of Grand Rapids is considered average. However, there are a few metrics worth noting that highlight areas of concern at the nursing home:

• 89.1 average residents per day, compared to the Michigan average of 83.8 and the national average of 84.3, indicating a greater need for qualified nurses and administrators
• 2 minutes of physical therapist staff hours per resident per day, compared to the Michigan and national average of 4 minutes
• 3 administrators have left the nursing home within a given year, compared to the Michigan and national average of .5 in a given year

Quality Measures (Three Stars)

This CMS category refers to the quality of services offered at a nursing home. Deficiencies in this area indicate that the Grand Rapids facility is failing to use its resources effectively to provide the highest standard of care to residents.

Here are some specific deficiencies that may have resulted in harm to the residents at Optalis Health and Rehabilitation in Grand Rapids, MI:

• 29.3% of short-stay residents were re-hospitalized after a nursing home admission, compared to the Michigan average of 24% and the national average of 23.7%
• 42.86% of short-stay residents were at or above an expected ability to move around at discharge, compared to the national average of 50.5%
• 2.28 outpatient emergency department visits per 1,000 long-stay resident days, compared to 1.55 in Michigan and 1.8 nationally, indicating a pattern of nursing home injuries
• 25.7% of long-stay residents received antipsychotic medication, compared to the Michigan average of 15% and the national average of 14.4%, demonstrating a failure to avoid overmedication in nursing homes
• 6% of long-stay residents experienced one or more falls with major injuries, compared to 3.2% in Michigan and 3.3% nationally, raising questions about the nursing home fall prevention guidelines
• 29.5% of long-stay residents experienced new or worsened bowel or bladder incontinence, compared to the Michigan average of 21% and the national average of 20.2%, indicating issues with nursing home bladder infection cases
• 11% of long-stay residents lost too much weight, compared to the Michigan average of 5.7% and the national average of 5.4%, raising concerns about the staff’s efforts to prevent nursing home nutrition monitoring failures

Residents’ Legal Rights Following Abuse or Neglect at Optalis Health and Rehabilitation of Grand Rapids

If you are a resident at Optalis Health and Rehabilitation of Grand Rapids, you have certain rights granted by state and federal laws. These include the right to receive high-quality care, the right to be treated with respect, and the right to file administrative complaints against the skilled nursing facility.

A violation of these rights or any other type of misconduct by the nursing home that causes you harm could be grounds for a civil lawsuit. With a successful claim, you can recover compensation for legal damages caused by abuse or neglect.

A Michigan nursing home abuse lawyer from our firm can help you pursue a claim for the following economic and non-economic losses:

• Medical expenses – Costs associated with your treatment, such as emergency room visits, surgery, medication, rehabilitation, and therapy
• Future medical bills – If your treatment is ongoing, future medical expenses can be included in the settlement
• Emotional distress – For psychological challenges, including anxiety, depression, Post-Traumatic Stress Disorder, self-harm, and fearfulness
• Pain and suffering – For injuries that cause physical pain or the necessity for complex surgeries
• Loss of enjoyment of life – A diminished ability to experience joy after your trauma can increase the potential payout
• Punitive damages – Cases involving gross negligence, intentional misconduct, or institutional cover-ups can lead to greater compensation for the victim

How Nursing Home Law Center Can Help

At the Nursing Home Law Center, we know what it takes to build a strong claim and fight for fair compensation. Navigating the legal process alone can be extremely overwhelming, but our attorneys believe in your story and will handle the legal logistics so you can focus on recovery.

A Grand Rapids nursing home neglect lawyer can provide the following legal services:

• Investigating Optalis Health and Rehabilitation of Grand Rapids for negligence
• Gathering evidence to support your claim, such as witness statements and medical records
• Assessing all legal damages
• Negotiating with insurance companies for a fair settlement
• Litigating in civil court if necessary

Our attorneys work on a contingency fee basis, which means you pay nothing unless we win. We also offer a free consultation so you can ask questions about the claims process or our legal services upfront.

If you have suffered from misconduct at Optalis Health and Rehabilitation of Grand Rapids, contact us today at 800-926-7565 or complete the online form to schedule your free consultation.

All content undergoes a thorough legal review by our experienced attorneys.

Jonathan Rosenfeld is a leading Chicago nursing home injury lawyer with 25 years of experience focused on elder abuse litigation. Recognized for his dedication, he has received recognition from Illinois Trial Lawyers, Million Dollar Advocates, and Super Lawyers.