Complete Care at Prospect Heights Ratings and Violations

When adults reach a stage where they have significant medical needs, living at home may no longer be an option. Instead, many will move into nursing homes to have 24/7 access to medical services and daily living assistance to maintain their quality of life. Unfortunately, many nursing homes in the United States fail to meet professional standards of care, including Complete Care at Prospect Heights in Hackensack, New Jersey. When the nursing home’s failures result in direct harm to a resident, the resident has the right to seek civil action against the at-fault parties.

The Nursing Home Law Center is an experienced nursing home abuse law firm that has helped many survivors fight for justice and fair compensation. Our legal team will stand by your side during the claims process to build a strong case and hold the defendants accountable for abuse, neglect, or misconduct.

In this guide, we will first examine this New Jersey nursing home’s performance, including its quality ratings and deficiencies over the past few years. Then, we will lay the groundwork for a potential lawsuit if you have suffered as a resident at Complete Care at Prospect Heights.

Complete Care at Prospect Heights: Skilled Nursing Facility Profile

The Centers for Medicare & Medicaid Services (CMS) is a federal agency that regulates nursing homes in the United States. One important function of the CMS is publishing information about individual facilities to help consumers make informed decisions regarding their care. On the CMS website, you can find location data, past inspection reports, deficiencies, and quality ratings for every qualified nursing home in the country.

Here is some of the latest data available about Complete Care at Prospect Heights in Hackensack, NJ:

Facility Name: Complete Care at Prospect Heights LLC

Address: 336 Prospect Ave, Hackensack, NJ 07601

CMS Overall Rating: 1 star (much below average)

CMS Health Inspection Rating: 1 star (much below average)

CMS Staffing Rating: 2 stars (below average)

CMS Quality Measures Rating: 4 stars (above average)

Federal Fines in the Last 3 Years: 7 fines totaling $118,483

Denied Payments by Medicare in the Last 3 Years: 0 payment denials

Cited for Abuse: No

SFF: No

About Complete Care at Prospect Heights

Complete Care at Prospect Heights is a skilled nursing facility located at 336 Prospect Ave, Hackensack, NJ. The nursing home has 196 certified beds and is operated by a nursing home ownership group called Complete Care. Complete Care at Prospect Heights provides short-term rehabilitation, long-term care, and post-hospital recovery services. The nursing facility’s ownership type is a for-profit limited liability company, and it is not part of a continuing care retirement community or hospital.

Here are some of the services a resident receives when they stay at this NJ nursing institution:

• Wound care
• Memory care
• Respiratory care
• Orthopedic rehab
• Renal care
• Cardiac care
• Subacute rehab
• Stroke recovery
• Hospice care
• Physical therapy
• Occupational therapy
• Speech therapy
• Palliative services
• Dementia services
• Total Parenteral Nutrition
• Daily living assistance (eating, bathing, dressing, etc.)
• Recreational activities
• Social services
• 24/7 support from licensed health professionals

Complete Care at Prospect Heights CMS Ratings, Violations, and Safety Inspections

Another vital role that the Centers for Medicare & Medicaid Services fulfills is rating individual nursing homes nationwide. This agency created a five-star rating system that grades nursing homes in three main categories: health inspections, staffing, and quality measures. These three categories combine to form the facility’s overall rating. The rating scale is as follows:

• One star – Much below average
• Two stars – Below average
• Three stars – Average
• Four stars – Above average
• Five stars – Much above average

With this scale in mind, it is clear that Complete Care at Prospect Heights has a wide range of scores (one star for overall and health inspections, two stars for staffing, and four stars for quality measures). In the sections below, we will examine the three main categories to understand why this nursing facility received these scores.

Health Inspections

Most nursing homes are inspected by state entities every year or every other year. Inspections may also be conducted in response to consumer complaints about the facility. In this category, Complete Care received only one star from the CMS, well below average. The most recent inspection of this institution, conducted in July 2024, listed five health citations.

Since October 2024, one complaint inspection has been conducted at Complete Care at Prospect Heights. In the last three years, nine complaints have resulted in health citations against the institution. During the same period, five facility-reported issues had similar outcomes.

Some of the specific deficiencies mentioned in these inspection reports include a failure to:

• Provide safe and appropriate respiratory care for a resident when needed
• Provide and implement an infection prevention and control program
• Ensure services provided by the nursing facility meet professional standards of quality
• Post nurse staffing information every day
• Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason
• Provide safe, appropriate pain management for a resident who requires such services
• Ensure that a nursing home area is free from accident hazards and that there is sufficient supervision to prevent accidents
• Ensure each resident receives an accurate assessment
• Develop the complete care plan within seven days of the comprehensive assessment and have it prepared, reviewed, and revised by a team of health professionals
• Provide enough nursing staff every day to meet the needs of every resident and have a licensed nurse in charge on each shift
• Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees

Staffing

Staffing is essential to meet the needs of all nursing home residents in a facility. Some of the most common types of abuse and neglect happen because a healthcare clinic does not have enough nursing staff to care for every resident.

Here are some of the deficiencies at Complete Care at Prospect Heights LLC that contributed to its two-star CMS rating (below average):

• 3 hours and 47 minutes of total nursing staff hours per resident per day, compared to the state average of 3 hours and 53 minutes and the national average of 3 hours and 54 minutes
• 1 hour and 56 minutes of nurse aide hours per resident per day, compared to the New Jersey average of 2 hours and 14 minutes and the national average of 2 hours and 21 minutes
• 3 hours and 9 minutes of nursing staff hours per resident per day on the weekend, compared to the state average of 3 hours and 28 minutes and the national average of 3 hours and 25 minutes
• 23 minutes of registered nurse hours per resident per day, compared to the New Jersey average of 29 minutes and the national average of 28 minutes
• A total nursing staff turnover rate of 54.9%, compared to the New Jersey average of 41.2% and the national average of 46.4%
• A 70% registered nurse turnover rate, compared to the state average of 40.1% and the national average of 43.6%
• 1 administrator has left the nursing home within a given year, compared to the state and national average of .5

Quality Measures

Quality measures refer to the level of services provided at the nursing home. A four-star rating in this category is above average, with three stars for short-stay measures and four stars for long-stay measures.

First, let’s look at the deficiencies present in the short-term care programs at Complete Care at Prospect Heights:

• 29.3% of short-stay residents were re-hospitalized after a nursing home admission, compared to the New Jersey average of 25.1% and the national average of 23.7%
• 2% of short-stay residents received antipsychotic medication for the first time, compared to the state average of 1.2% and the national average of 1.6%, raising questions about the misuse of chemical restraints in nursing homes
• 49.62% of short-stay residents were at or above an expected ability to care for themselves and move around at discharge, compared to the national average of 55.63%
• 48.85% of short-stay residents were at or above an expected ability to care for themselves at discharge, compared to the national average of 53.18%
• 48.09% of short-stay residents were at or above an expected ability to move around at discharge, compared to the national average of 50.5%
• 1.61% of short-stay residents were up to date with their COVID-19 vaccinations, compared to the national average of 24.2%
• A rate of 12.14% of potentially preventable hospital readmissions within 30 days of discharge from a nursing facility, compared to the national average of 10.72%
• 8.31% of short-stay resident infections resulted in hospitalization, compared to 7.12% nationally, demonstrating a pattern of nursing home infection negligence

Although the long-stay measures at this Hackensack, NJ, nursing home are above average, there are still several deficiencies worth mentioning:

• 2.72 hospitalizations per 1,000 long-stay resident days, compared to the state average of 2.07 and the national average of 1.89
• 12.6% of long-stay residents experienced pressure ulcers, compared to the New Jersey average of 6.1% and the national average of 5.2%, indicating a failure to address pressure ulcer treatment failures
• 13% of long-stay residents experienced a diminished ability to walk independently, compared to the New Jersey average of 11%
• 14.7% of long-stay residents experienced an increased need for daily living support, compared to the state average of 10.1%
• 25.6% of long-stay residents experienced new or worsened bowel or bladder incontinence, compared to 16% statewide and 20.2% nationally, which could indicate issues with nursing home bladder infections

Residents’ Legal Rights Following Abuse or Neglect at Complete Care at Prospect Heights LLC

Health professionals who provide nursing home services are expected to uphold your rights under state and federal laws. These rights include:

• The right to receive high-quality care from the nursing staff, support personnel, and administrators
• The right to maintain a dignified existence and be treated with respect
• The right to self-determination in your care
• The right to file administrative complaints about misconduct or poor professional standards
• The right to pursue civil action for legal damages caused by misconduct

If your rights are violated while staying at a nursing home like Complete Care at Prospect Heights, you may have grounds for a civil lawsuit. These claims can hold the at-fault parties accountable while providing financial compensation to cover your losses caused by the misconduct. A New Jersey nursing home abuse lawyer from our firm can help you pursue the following legal damages in your settlement:

• Lost income – If you are in a nursing home for injury recovery and you suffer further harm that prevents you from working, you can claim lost income in your lawsuit for past and future wages
• Medical expenses – Costs associated with your diagnosis and treatment can be covered by the settlement, such as emergency room visits, medications, surgical procedures, assistive devices, rehabilitation, and therapy
• Future medical bills – If a licensed health professional testifies on your behalf about the necessity for ongoing treatment, future bills can be included in your civil claim
• Emotional distress – This non-economic loss can increase your compensation if you struggle with Post-Traumatic Stress Disorder, anxiety, depression, fearfulness, or thoughts of self-harm
• Pain and suffering – If the injuries caused by abuse or neglect result in physical suffering, you may include this loss in your lawsuit to recover additional compensation
• Loss of enjoyment of life – After facing abuse or neglect, you may struggle to experience joy at the same level as you did pre-incident
• Punitive damages – In cases involving gross negligence, intentional misconduct, or institutional cover-ups, a judge or jury may award you additional compensation to punish the defendant

How Nursing Home Law Center Can Help

Navigating the civil claims process while recovering from your traumatic experience can be challenging. You may be dealing with physical, emotional, and financial consequences because of the misconduct that caused you harm. The Nursing Home Law Center believes in your case and will fight for every dollar you deserve for economic and non-economic damages.

A Hackensack nursing home neglect attorney will provide the following legal services during your lawsuit:

• Investigating the staff at Complete Care at Prospect Heights for wrongdoing
• Gathering evidence of negligence, such as witness statements, surveillance footage, or medical records
• Assessing all legal damages to maximize your settlement
• Protecting your rights as a nursing home resident under state and federal laws
• Negotiating with insurance companies for full compensation
• Litigating in civil court if necessary

Our attorneys work on a contingency fee basis, which means you pay nothing unless we win. Additionally, you can ask questions about the legal process during a free consultation with our legal experts.

If you have suffered as a resident of Complete Care at Prospect Heights, contact us today at 800-926-7565 or complete the online form to schedule a free consultation.

All content undergoes a thorough legal review by our experienced attorneys.

Jonathan Rosenfeld is a leading Chicago nursing home injury lawyer with 25 years of experience focused on elder abuse litigation. Recognized for his dedication, he has received recognition from Illinois Trial Lawyers, Million Dollar Advocates, and Super Lawyers.