Complete Care at Chestnut Hill Ratings and Violations
As a resident in a nursing home, you should expect to receive access to quality care that meets your medical needs. Unfortunately, many facilities across the United States fail to meet professional standards of care, which can put residents at risk of abuse, neglect, or misconduct. Complete Care at Chestnut Hill is one nursing home that has struggled with these issues in the past.
The Nursing Home Law Center is an experienced nursing home abuse law firm that believes in your case and stands by your side as you seek justice. Our attorneys will help you file a lawsuit against the at-fault parties to recover fair compensation for the losses you suffered due to facility deficiencies. First, let’s examine the troubled history of Complete Care at Chestnut Hill.
Complete Care at Chestnut Hill LLC: Skilled Nursing Facility Profile
The Centers for Medicare & Medicaid Services (CMS) has published the following information about Complete Care at Chestnut Hill on its website:
Facility Name: Complete Care at Chestnut Hill LLC
Address: 360 Chestnut Street, Passaic, NJ 07055
CMS Overall Rating: 1 star (much below average)
CMS Health Inspection Rating: 1 star (much below average)
CMS Staffing Rating: 2 stars (below average)
CMS Quality Measures Rating: 4 stars (above average)
Federal Fines in the Last 3 Years: 1 fine totaling $41,688
Denied Payments by Medicare in the Last 3 Years: 0 payment denials
Cited for Abuse: No
SFF: No
About Complete Care at Chestnut Hill
Complete Care at Chestnut Hill is a skilled nursing facility located in Passaic, NJ, that focuses on short-term rehabilitation and long-term care. It is managed by Complete Care, a for-profit LLC that is one of the larger long-term care chains in the area. The 111-bed nursing home is not connected to a continuing care retirement community or hospital.
Some of the services offered at this institution include:
- Memory care
- Orthopedic rehab
- Cariad care
- Stroke recovery
- Respiratory care
- Post-acute services
- Wound care
- Hospice
- Recreational activities
- Daily living assistance
- Participates in Medicare and Medicaid
Complete Care at Chestnut Hill CMS Ratings, Violations, and Safety Inspections
The Centers for Medicare & Medicaid Services created a five-star rating system that evaluates three main categories at nursing homes: health inspections, staffing, and quality measures. Together, these scores contribute to an overall rating. Let’s look at the three categories of ratings at Complete Care at Chestnut Hill:
Health Inspections
A one-star rating is considered much below average. The most recent inspection of this nursing home, conducted in December 2024, listed 14 health citations. There has been one complaint inspection conducted since October 2024. In the last three years, nine complaints and one facility-reported issue have led to health citations.
Some specific deficiencies mentioned in these inspections include the failure to:
- Administer the facility in a manner that enables it to use its resources effectively and efficiently
- Provide enough food and fluids to maintain a resident’s health
- Timely report suspected abuse, neglect, or theft and report the results of the investigation to the proper authorities
- Respond appropriately to all alleged violations
- Ensure services provided by the nursing home meet professional standards of quality
- Honor the resident’s right to a safe, clean, comfortable, and homelike environment
- Provide safe and appropriate respiratory care for a resident when needed
- Develop the complete care plan within seven days of the comprehensive assessment and have it prepared, reviewed, and revised by a team of health professionals
Staffing
Staffing at Complete Care received two stars from the CMS. Here are some specific deficiencies related to staffing at this nursing home:
- 3 hours and 24 minutes of nursing staff hours per resident per day, compared to the state average of 3 hours and 53 minutes and the national average of 3 hours and 54 minutes
- 36 minutes of registered nurse hours per resident per day, compared to 42 minutes statewide and 41 minutes nationally
- 2 hours and 53 minutes of nurse staff hours per resident per day on the weekend, compared to 3 hours and 28 minutes at the state level and 3 hours and 25 minutes nationally
- 2 minutes of physical therapist staff hours per resident per day, compared to 7 minutes in New Jersey and 4 minutes nationally
- A nursing staff turnover rate of 54.5%, compared to 41.2% in New Jersey and 46.4% nationally
- A registered nurse turnover rate of 52.9%, compared to 40.1% statewide and 43.6% nationally
Quality Measures
This category, which received four stars, refers to the level of services provided at the nursing home. Here are specific deficiencies in the short-stay and long-stay programs at Complete Care:
- 3.6% of short-stay residents received antipsychotic medication for the first time, compared to 1.2% in NJ and 1.6% nationally, indicating a pattern of chemical restraint misuse
- 4.74% of short-stay residents experienced new or worsened pressure ulcers, compared to the national average of 2.32%, raising questions about nursing home wound management problems
- 58.05% of short-stay residents needed and received a vaccine to prevent pneumonia, compared to 78.88% statewide and 81.67% nationally, alluding to issues with nursing home pneumonia cases
- 1.2% of short-stay residents experienced one or more falls with major injuries, compared to .78% nationally, demonstrating a pattern of nursing home fall injuries
- 3.05 hospitalizations per 1,000 long-stay resident days, compared to 2.07 in New Jersey and 1.89 nationally
- 9.1% of long-stay residents experienced pressure ulcers, compared to 6.1% in New Jersey and 5.2% nationally
- 10.4% of long-stay residents experienced an increase in their need for support with daily living activities, compared to 10.1% in New Jersey
- 19.9% of long-stay residents experienced new or worsened bowel or bladder incontinence, compared to 16% in NJ, indicating a failure to address nursing home bladder infection cases
- 7.3% of long-stay residents lost too much weight, compared to 4.6% statewide and 5.4% nationally, pointing to a failure to prevent resident malnutrition in nursing homes
Residents’ Legal Rights Following Abuse or Neglect at this Complete Care Nursing Home
Nursing home residents have specific rights under state and federal laws, such as:
- The right to maintain dignity
- The right to receive quality care
- The right to file complaints against the nursing home
A violation of your rights or other forms of misconduct in the nursing home that causes you harm can lead to a successful civil lawsuit. A New Jersey nursing home abuse lawyer from our firm can help you recover the following legal damages with a legal claim:
- Medical expenses (surgeries, medications, rehabilitation, etc.)
- Emotional distress (PTSD, anxiety, depression, self-harm, etc.)
- Pain and suffering
- Disability and disfigurement
- Loss of enjoyment of life
- Punitive damages (in cases involving gross negligence, intentional misconduct, or institutional cover-ups)
How Nursing Home Law Center Can Help
Navigating the claims process to hold the at-fault parties accountable can be challenging, especially if you are living through the trauma of abuse or neglect. At the Nursing Home Law Center, we support survivors who have been victimized by a nursing home’s inability to prioritize quality care and safety.
A Passaic nursing home neglect attorney can provide the following legal services during your lawsuit:
- Investigating Complete Care at Chestnut Hill for negligence
- Gathering evidence of wrongdoing
- Assessing all legal damages
- Protecting your nursing home resident’s rights
- Negotiating with insurance companies for fair compensation
- Litigating in civil court if necessary
At our firm, we work on a contingency fee basis. This means you pay nothing unless we secure a favorable outcome for your lawsuit. Additionally, you can ask questions about nursing home abuse, the claims process, or your resident rights during a free consultation.
If you or a family member has suffered at this Passaic, NJ, nursing home, contact us today at 800-926-7565 or complete the online form to schedule your free consultation.
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Jonathan Rosenfeld is a leading Chicago nursing home injury lawyer with 25 years of experience focused on elder abuse litigation. Recognized for his dedication, he has received recognition from Illinois Trial Lawyers, Million Dollar Advocates, and Super Lawyers.