Bridgewood Health Care Center Ratings and Violations
A nursing home is a healthcare facility that provides 24/7 medical care to its residents. In addition to health-related programs, these institutions also offer comfortable accommodations, recreational programs, and assistance with daily activities. However, there is an epidemic of nursing home abuse and neglect in this country, and locations like Bridgewood Health Care Center in Kansas City, Missouri, often fail to meet professional standards of care for their patients.
In many cases, deficiencies in a nursing home can lead to abuse or neglect. This misconduct can have devastating consequences for the victim’s physical, emotional, and financial well-being. Fortunately, survivors have the legal option to file lawsuits against the liable parties. With a successful claim, you could hold the at-fault party accountable while recovering compensation for your losses. At the Nursing Home Law Center, we will stand by your side during the claims process, and our attorneys have vast experience providing supportive legal help for nursing home abuse victims.
In this guide, we will examine recent violations committed by staff at Bridgewood Health Care Center in Kansas City, MO. We will also discuss your legal options if you become a victim of nursing home abuse or neglect.
Bridgewood Health Care Center: Facility Profile
In the United States, the primary entity responsible for regulating nursing homes is the Centers for Medicare and Medicaid Services (CMS). This agency publishes information about nursing facilities nationwide, including logistical data, past inspection reports, violations, deficiencies, and quality ratings.
Here is the latest logistical data available about Bridgewood Health Care Center on the CMS website:
Facility Name: Bridgewood Health Care Center LLC
Address: 11515 Troost, Kansas City, MO 64131
CMS Overall Rating: 1 star (much below average)
CMS Health Inspection Rating: 1 stars (much below average)
CMS Staffing Rating: 1 star (much below average)
CMS Quality Measures Rating: 2 stars (below average)
Federal Fines in the Last 3 Years: 9 fines totaling $613,642
Payment Denials by Medicare in the Last 3 Years: 3
Cited for Abuse: Yes
SFF: No
About Bridgewood Health Care Center
Bridgewood Health Care Center is a skilled nursing facility located in Kansas City, MO, with a focus on short- and long-term care. It is owned and operated by Reliant Care Management LLC, which is a large nursing home corporate group. The ownership type for this nursing home is a for-profit limited liability company. Bridgewood Health Care Center has 166 certified beds and accepts both Medicare and Medicaid. The facility is not part of a continuing care retirement community or hospital.
Residents at this nursing home have access to the following services:
- 24-hour skilled nursing care
- Dementia care
- Physical rehabilitation
- Traumatic brain injury treatment
- Occupational therapy
- Speech therapy
- Cognitive therapy
- IV therapy
- Hospice care
- Wound care
- Post-surgery services
- Post-hospitalization care
- Psychiatric care
- Respite care
- Dialectical behavior therapy
- Recreational, religious, cultural, and social activities
- Daily living assistance (bathing, eating, dressing, etc.)
- Discharge and transfer management
Bridgewood Health Care Center CMS Ratings, Violations, and Safety Inspections
Assessing a nursing home is a vital step before moving in or helping a loved one choose the right facility. CMS developed ratings for various categories at each qualified nursing home across the US. In this scoring system, each category receives 1-5 stars.. The categories include health inspections, staffing, quality measures, and overall.
Here is the scale for the CMS rating system:
- One star – Much below average
- Two stars – Below average
- Three stars – Average
- Four stars – Above average
- Five stars – Much above average
Bridgewood Health Care Center has very poor ratings across the board. It is considered much below average for health inspections, staffing, and the overall rating. Only the quality measures category boasts a slightly better score of 2 stars, which is still considered below average. Let’s look at the reasons behind these low ratings.
Health Inspections
Health inspections play an important role in maintaining quality at nursing homes nationwide. Typically, each institution has an annual inspection that is scheduled. However, inspections can also be initiated due to patient complaints about the facility.
With a health inspection rating of 1 star, Bridgewood has a weak history of meeting professional standards and it’s no wonder it’s one of the low-ranking skilled nursing facilities in Missouri. The most recent inspection was conducted in April 2025. This report listed a staggering 40 health citations, far exceeding the state average of 11.7 and the national average of 9.5.
Since July 2024, nine inspections have been conducted in response to resident or family complaints. In the last three years, 30 complaints against the nursing home have resulted in health citations. During that same period, 71 citations have been levied against the facility for self-reported issues.
Now, let’s explore some of the most egregious violations listed in these inspection reports to understand why Bridgewood Health Care Center has such poor CMS ratings:
- A failure to protect residents from all types of physical punishment, mental abuse, sexual abuse, and neglect, resulting in immediate harm to some residents
- A failure to implement policies to prevent abuse and neglect
- A failure to ensure the nursing home area is free of accident hazards and that there is sufficient supervision to prevent accidents, leading to significant harm to residents
- A failure to honor the resident’s right to a safe, clean, comfortable, and homelike environment
- A failure to ensure the nursing home has sufficient staff members with the proper competencies to provide appropriate treatment for all residents
- A failure to respond to allegations of abuse
- A failure to ensure residents are free of physical restraints raising concerns over nursing home restraint policies
- A failure to provide appropriate treatment according to each resident’s care plan and preferences
- A failure to provide sufficient treatment for a resident who was diagnosed with Dementia
- A failure to provide safe and appropriate respiratory care for a patient when needed
- A failure to honor the resident’s right to be treated with dignity and respect and retain personal possessions, indicating problems with theft
- A failure to report suspected abuse in a timely manner to the proper authorities
- A failure to provide activities to meet all residents’ needs and allow each patient to participate
Every nursing home is also subjected to fire safety inspections. The most recent report (April 2025) at Bridgewood listed 13 fire safety and emergency preparedness citations, exceeding the state average of 6.3 and the national average of 4.8.
Staffing
Staffing is another major area of concern at this Kansas City nursing home. A facility that lacks sufficient staffing tends to struggle to provide care services for all residents. Here are some of the areas where Bridgewood has failed to meet expectations for employees:
- 155.5 average residents per day, compared to 71.5 statewide and 84.6 nationally, indicating a high need for additional staff
- 2 hours and 34 minutes of nurse staff hours per resident per day, compared to the state average of 3 hours and 23 minutes and the national average of 3 hours and 51 minutes
- 6 minutes of registered nurse hours per resident per day, compared to the state average of 27 minutes and the national average of 41 minutes
- 28 minutes of licensed practical nurse/licensed vocational nurse hours per resident per day, compared to 40 minutes statewide and 52 minutes nationally
- 0 minutes of physical therapist staff hours per resident per day, compared to the state average of 2 minutes and the national average of 4 minutes
- A total nursing staff turnover rate of 66.7%, compared to the state rate of 57.4% and the national rate of 46.9%
- A registered nurse turnover rate of 80%, compared to 50.9% statewide and 43.8% nationally
Quality Measures
This category represents the nursing home’s ability to exceed quality standards. With a score of two stars, Bridgewood Health Care Center is considered below average in quality of care. First, let’s look at the deficiencies present in the short-stay resident programs:
- 26.3% of short-stay residents had an outpatient emergency department visit, compared to 13.1% statewide and 12% nationally, indicating a problem with nursing home injuries caused by neglect
- 24.6% of short-stay residents were re-hospitalized after a stint at the nursing home, compared to the national average of 23.4%
- 12.1% of short-stay residents needed and received a flu shot for the current flu season, compared to the state average of 65.6% and the national average of 79%
- 3.8% of nursing home personnel were up-to-date on their COVID-19 vaccinations, compared to the national average of 10%
There are also massive concerns about the long-term care programs at this nursing home. Here are some of the most serious deficiencies in this category:
- 37.7% of long-stay residents received antipsychotic medication, compared to the state average of 21.9% and the national average of 14.5%, demonstrating a failure to avoid chemical restraint violations
- 40.4% of long-stay residents experienced a diminished ability to walk independently at the nursing home, compared to the Missouri average of 20.9% and the national average of 19.4%
- 35.4% of long-stay patients experienced an increase in their need for help with daily living activities, compared to the state average of 19.3% and the national average of 16.2%
- 18.6% of long-stay patients needed and received a vaccine to prevent pneumonia, compared to the state average of 85.6% and the national average of 93.4%
- 42.5% of long-stay residents received an antianxiety or hypnotic medication, compared to the state average of 25.2% and the national average of 19.9%
Residents’ Legal Rights Following Abuse or Neglect at Bridgewood Health Care Center in Kansas City
The population that typically occupies nursing homes is very vulnerable to mistreatment. Many older adults with medical needs are less capable of advocating for themselves or taking action when they suffer sexual abuse, physical punishment, or neglect. As a nursing home resident, you have several rights granted by state and federal laws:
- The right to receive higher-quality care that meets professional standards
- The right to maintain a dignified existence and be treated with respect
- The right to file administrative complaints against the nursing home
These and many other rights cannot be violated in the course of your stay at an assisted living facility. If you are mistreated in some way, you have the right to pursue a lawsuit against the liable parties, which may include nurses, doctors, administrators, and other residents.
A successful civil claim can lead to a settlement that covers legal damages, including:
- Past medical expenses – If you incurred costs associated with diagnosing and treating your injuries, such as emergency room visits, surgery, medication, rehabilitation, or therapy, these bills can be covered by the payout
- Future medical bills – A medical expert can testify on your behalf to demonstrate that you will continue receiving treatment in the future, and those costs can be included in the settlement
- Emotional distress – If you have suffered psychologically due to the abuse or neglect, this can increase your settlement further (Post-Traumatic Stress Disorder, anxiety, depression, fearfulness, withdrawal, self-harm, and suicidal thoughts may be relevant)
- Pain and suffering – When an incident causes physical suffering due to injuries or necessary surgeries, pain and suffering can be cited to increase your financial compensation
- Disability and disfigurement – If the incident caused permanent alterations to your appearance or abilities, the defendant may be liable for these damages
- Loss of normal life – An inability to enjoy life the same way may be the consequence of nursing home abuse or neglect, contributing to a higher payout
- Punitive damages – Awarded in cases that involve gross negligence, intentional misconduct, or institutional cover-ups
Whether you were harmed intentionally by a doctor or by accident due to neglect, navigating the claims process is much easier with a Missouri nursing home abuse lawyer on your side who believes in your case.
How Nursing Home Law Center Can Help
At the Nursing Home Law Center, we have decades of experience supporting survivors of abuse and neglect in nursing homes. You deserve to seek justice if you faced sexual abuse, psychological mistreatment, physical punishment, or other forms of misconduct at Bridgewood Health Care Center in Missouri.
Our legal services include:
- Investigating Bridgewood for negligence
- Gathering evidence of wrongdoing, such as witness statements and surveillance footage
- Assessing all legal damages to maximize your settlement
- Protecting your rights as a nursing home resident
- Negotiating with insurance companies for full compensation
- Litigating in civil court if necessary
A Kansas City nursing home abuse attorney can make all the difference in the outcome of your claim. Our lawyers work on a contingency fee basis, which means you pay nothing unless we win. We also offer a free consultation where you can ask questions about the legal process or your specific case.
If you have suffered at a facility like Bridgewood Health Care Center, contact us today at 800-926-7565 or complete the online form to schedule your free consultation.