Genesis Healthcare Violations & Complaints

Genesis Healthcare offers short—and long-term care, Alzheimer’s care, orthopedic rehabilitation, and assisted living centers. The company has more than 250 skilled nursing locations in over 22 states and 1,400 locations that provide rehabilitation therapy to residents.

Genesis Healthcare is based in Kennett Square, Pennsylvania, managed and led by CEO and president Harry Wilson. The company was founded through numerous mergers and acquisitions of existing healthcare centers and has had its fair share of financial challenges, including a bankruptcy filing. 

Today, it is a privately owned company primarily owned by investors JER Partners and Formation Capital. 

Genesis Healthcare’s quality of care and service varies by location. Some locations have been recognized for their excellent services, whereas others have received frequent low CMS ratings. In its long history, Genesis Healthcare has also been subject to numerous lawsuits and Medicare and Medicaid citations.

CMS Ratings for Genesis Healthcare

The Centers for Medicare and Medicaid (CMS) inspect all U.S. assisted living centers annually. The inspections review healthcare, staffing, and overall quality measures. As a result, each healthcare center receives a rating of one to five stars. Family members can use these ratings when choosing the best healthcare or rehabilitation center for their loved one.

A five-star rating means the health center offers above-average care to its patients. A three-star rating means the healthcare center offers average care. One- or two-star ratings indicate that the healthcare or rehabilitation center has received numerous citations and provides less-than-average quality of care. A one-star-rated healthcare center may also mean it has been cited for nursing home abuse or neglect.

Genesis Healthcare locations have a wide range of ratings. 

• Canyon Transitional Rehabilitational Center, LLC, in Albuquerque, New Mexico, received a three-star rating. 
• Bloomfield Nursing and Rehabilitation in Bloomfield, New Mexico, received a two-star rating, with below-average ratings in health inspections and staffing. 
• River City Center in Decatur, Alabama, received the lowest rating. 
• Casa De Oro Center in Las Cruces received the lowest rating by CMS and has also been cited for patient abuse or neglect.

It’s not uncommon for large companies like Genesis Healthcare to have a wide range of ratings. Maintaining good quality across various locations can be a challenge for larger assisted living providers with more than one facility in the nation.

Complaints and Legal Actions Against Genesis Healthcare

Legal complaints and lawsuits can be a great way to learn about a specific Genesis Healthcare location. Genesis Healthcare has a history of various lawsuits. Plaintiffs have sued Genesis Healthcare for fraudulent billing, patient neglect, discrimination, and COVID-19-related claims. Here are a few noteworthy legal actions taken against Genesis Healthcare.

Genesis Healthcare vs. The U.S. Department of Justice

In one of the most significant lawsuits against Genesis Healthcare, the U.S. Department of Justice ordered the company to pay $54M for six federal lawsuits involving fraudulent claims for unnecessary therapy and rehabilitation services.

13 separate lawsuits vs. Canyon Transitional Rehabilitation Center

At least 13 lawsuits have been filed against Canyon Transitional Rehabilitation Center, a New Mexico assisted living facility owned by Genesis Healthcare. These lawsuits involve negligence, fraud, and wrongful death.

Heard vs. Genesis Healthcare

Violating Pennsylvania state laws for employee hiring discrimination.

Nat’l Fire & Marine Ins. Co. vs. Genesis Healthcare Inc. & COVID-Related Claims

Misrepresentation of insurance claims related to COVID-19. The initial allegation involved whether or not COVID-19 qualified as an insurance-worthy healthcare event. Genesis Healthcare sought insurance coverage after 23 lawsuits, 20 pre-suit claims, and thousands of COVID-19 cases in its locations.

Inspection and Deficiency Reports at Genesis Healthcare

CMS releases its inspection and deficiency reports to the public each year. Here are a few deficiencies related to Genesis Healthcare services:

Canyon Transitional Rehabilitation Center, LLC – [9/1/2024] 

• Violation: Various violations, including resident’s rights and quality of life deficiencies at Canyon Transition Rehabilitation Center.
• Example: Failure to honor the resident’s right to a safe, clean, and comfortable environment; failure to safeguard and protect confidential resident information; failure to inform residents of their health status and care; failure to honor resident rights.

Bloomfield Nursing and Rehabilitation Center [9/1/2024] 

• Violation: Various deficiencies related to resident’s rights, quality of life and care, nursing and physician services, and pharmacy service.
• Example: Failure to safeguard resident information, observe, monitor, and train nursing staff, honor a resident’s right to request, refuse, or discontinue treatment, and ensure each resident receives nutritional diets based on their unique needs and allergies.

River City Center [9/1/2024] 

• Violation: Numerous violations involving residents’ rights, nutrition and diet, and quality of life deficiencies.
• Example: Failure to honor the resident’s right to a safe and clean environment. Failing to ensure meals and snacks are in line with the resident’s needs. Failure to dispose of garbage properly.

Casa De Oro Center, Las Cruces, New Mexico [8/6/2024] 

• Violation: Numerous citations, including freedom from abuse, neglect, or exploitation.
• Example: Failure to report suspected abuse, neglect, or theft promptly; failure to provide residents with sufficient time before discharge; failure to notify the resident or their representative of facility stay or transfer.

Additionally, many Genesis Healthcare locations have been fined or ordered to shut down for negligent or abusive behaviors toward patients. 

The Genesis Healthcare Quinnipiac Valley Center was shut down after two patients lost their lives. The Department of Health investigated the claim and found that employees weren’t administering medications on time and that the center failed to hire or train employees properly.

Genesis Healthcare Heritage Hall West and Heritage Hall North were fined almost $90,000 by the federal government for inadequate care of residents due to neglect. There were concerns of reckless or negligent care following surgery and other necessary patient treatments.

Despite promoting a caring and safe environment in each location, Genesis Healthcare hasn’t always provided patients in their community with the care they deserve.

Book Free Case Evaluation

The Nursing Home Law Center is committed to helping families overcome nursing home abuse and neglect. By providing those in need with the resources to review and compare assisted living facilities, we’re confident that caregivers can make better decisions about their chosen centers.

However, even with the best research and annual inspections, assisted living facilities can be negligent or abusive. Our team is here to help families hold those centers accountable for their wrongdoing. If you have questions about negligent care at a Genesis Healthcare location or a different healthcare center, schedule a no-obligation appointment with our legal team today.

When you choose the Nursing Home Law Center to represent your family, you can expect a dedicated team of experienced professionals. We’ll thoroughly investigate the claim, collecting the necessary evidence to prove negligence. 

Our team of expert negotiators will also aim for maximum compensation for the patient. If a settlement offer doesn’t make sense for your case, our lawyers are well-versed in trial experience and ready to represent you every step of the way.

What to Do If Your Loved One is the Victim of Nursing Home Abuse or Neglect

Immediate action is necessary following nursing home abuse or neglect, not only to protect your loved one’s well-being but also to secure their legal rights. Here are a few essential steps to take following suspicions of nursing home abuse or neglect:

1. Report the Abuse: Reporting abuse or neglect is one of the most critical steps. An official report ensures the safety of your loved one and other facility residents. Notify the local police, the local Department of Human Services, and the center’s team of the abuse or neglect.
2. Seek Medical Care: Prompt medical care will ensure your loved one’s safety. Discuss your healthcare concerns with your loved one’s medical care team. Not all abuse or neglect is physical. Depending on the extent of the negligence, mental health services may also benefit your family member.
3. Collect Evidence: Keep copies of all police reports and medical records. Photograph any injuries sustained due to abuse or neglect. Keep copies of all communications with staff or healthcare members.
4. Contact a Law Firm: A nursing home abuse or neglect lawyer can be valuable to your case. Please schedule an appointment with our team today to explore your legal options and get started.

Act Now To Protect Your Legal Rights

Most states have legal options in place to help families affected by nursing home abuse or neglect. However, your legal options are limited based on the state’s statute of limitations. Additionally, some evidence can be more complicated to gather if you wait too long to file a claim.

You must act now to protect your loved one’s legal rights. 

No Legal Fee Unless You Win Your Case

The Nursing Home Law Center is dedicated to helping victims of Genesis Healthcare abuse or neglect. We understand the difficult position you and your family are in, so we work on a contingency fee basis.

We’ll work hard to prove negligence and recover compensation on your behalf. However, you and your family never pay anything for our legal services unless you win your case.

Contact a Nursing Home Lawyer Today for Help

When you choose a healthcare services provider, you trust them to treat your family member with the care and respect they deserve. When abusive or negligent events occur, it can lead to a confusing and overwhelming situation. The Nursing Home Law Center is here to offer clarity and guidance.

Genesis Healthcare has been at the center of numerous lawsuits and healthcare citations. If your family member was an unfortunate victim of this poor health care, you may be eligible for compensation through a lawsuit.

The Nursing Home Law Center is on a mission to improve patient healthcare, whether in a short—or long-term or assisted living environment. Our team is dedicated to seeking justice and holding negligent healthcare services accountable, whether Genesis Healthcare or another long-term care provider.

Take action now to hold Genesis Healthcare accountable for its negligence. Contact us today at (800) 926-7565. Affected patients and their families can also fill out our online form to have a lawyer contact them.