Rio Rancho Center Nursing Home Violations and Ratings

Rio Rancho Center is a skilled nursing facility located in Rio Rancho, New Mexico. This facility offers care and a comfortable environment for both short-term and long-term residents. The nursing home is managed by Genesis Healthcare, which oversees about 200 nursing facilities nationwide. 

The Rio Rancho Center is best known for its short-term rehabilitation, long-term care, and a range of therapeutic services.

Even with the resources of a large network like Genesis Healthcare at its disposal, this nursing home has a troubling past. Numerous deficiencies and violations have resulted in health citations, fines, and even denials of Medicare payments. In turn, these shortcomings can subject the residents to instances of abuse or neglect.

At the Nursing Home Law Center, our legal team can support your pursuit of compensation for legal damages. If you or a loved one has suffered from nursing home abuse or neglect, we can maximize your chances of a fair settlement. Contact our professional attorneys soon to discuss the status of your claim. 

Quick Facts: Rio Rancho Center – Rio Rancho, New Mexico

• Address: 4210 Sabana Grande SE, Rio Rancho, NM 87124
• CMS Overall Rating: 1 out of 5 stars
• Health Inspections Rating: 1 out of 5 stars
• Staffing Rating: 1 out of 5 stars
• Quality Measures Rating: 1 out of 5 stars
• Federal Fines (Last 3 Years): 2 fines totaling $215,020
• Payment Denials (Last 3 Years): 1
• Ownership Type: For-profit individual
• Total Bed Capacity: 120
• Consumer Alert: No

What Services Does Rio Rancho Center Offer?

Rio Rancho Center offers a wide range of services to short-stay patients and long-term residents. These services have helped many patients lead healthy and happy lives, but the persistent violations have placed others in harm’s way.

Here are the primary services residents can benefit from at Rio Rancho Center:

• VA contracted
• Respite care
• Palliative care
• Physical therapy
• Occupational therapy
• Speech therapy
• Orthopedic rehabilitation
• IV therapy
• Colostomy care
• Dental care
• Psychiatric services
• Wound care
• Hospice care
• Pain management
• Recreational activities
• Individual treatment plans

CMS Ratings: What They Mean For You

A CMS rating is a score assigned to a nursing home by the Centers for Medicare and Medicaid Services. This federal entity created a five-star rating system for all nursing homes nationwide. Each facility receives an overall score based on ratings for health inspections, staffing, and quality measures. 

A one-star rating is much below average. A two-star rating is below average. A three-star rating is average, and so on. 

The Rio Rancho Center has one-star ratings across the board, indicating that it is “much below average” in every category. As such, it is not the kind of nursing home you want to send a loved one to. 

Sample Settlements for Nursing Home Abuse

Some nursing home neglect claims are worth more than others. It typically depends on the extent of your suffering and the effectiveness of your attorney in proving liability and damages, but each case is unique. 

Here are some sample settlements you could obtain depending on the extent of your suffering.

• Pressure ulcer injuries: $150,000 – $400,000+
• Falls with fractures or head trauma: $250,000 – $500,000+
• Severe neglect resulting in death: $500,000 – $1,000,000+
• Sexual abuse cases: $1,000,000 in many cases, depending on severity

The value of your abuse or neglect claim depends on the extent of your legal damages and the strength of the evidence.

Recent Violations and Citations at Rio Rancho Center

The Rio Rancho Center has been subject to numerous health citations in recent years. According to CMS data, the most recent inspection, conducted in February 2024, resulted in 30 health citations, which far exceeds the national average of 9.6. Additionally, sixteen complaints over the last three years have resulted in health citations. 

Let’s look at some specific violations that have occurred recently that have impacted the quality of care at Rio Rancho Center:

• A failure to ensure residents do not lose their ability to perform daily activities, barring a medical reason.
• A failure to have a registered nurse on duty for 8 hours a day.
• A failure to ensure nursing home services meet professional standards.
• A failure to provide enough nursing staff to meet all residents’ needs. 
• A failure to keep the nursing home free of accident hazards. 
• A failure to ensure residents are free from significant medication errors.
• A failure to honor the resident’s right to a safe, clean, comfortable, and homelike environment. 
• A failure to provide appropriate treatment according to each resident’s care plan and preferences.
• A failure to inform the resident, the resident’s doctor, and their family members of changes that affect the resident. 
• A failure to provide appropriate pressure ulcer care.
• A failure to provide basic life support prior to the arrival of emergency medical personnel. 

How These Violations Harm Residents

Physical Harm

Violations in nursing homes often put residents at risk physically. They could be harmed because of the inaction of registered nurses or intentional physical abuse. 

Here are some examples of bodily harm that could lead to a nursing home lawsuit:

• Increased risk of infections, sepsis, physical injuries, and bed sores (pressure ulcers)
• Delayed responses to emergencies
• Malnutrition
• Medication errors
• Unwitnessed fall injuries
• Broken bones
• Contusions
• Declining health conditions
• Failing personal hygiene

Emotional and Psychological Toll

Abuse and neglect can also have a psychological impact on patients that lasts beyond their physical recovery. These emotional effects could be included in non-economic damages in a lawsuit for compensation. 

Here are a few emotional consequences that may manifest because of abuse or neglect:

• Loss of trust in caregivers
• Withdrawal from normal activities
• Disinterest in eating food
• Frustration with staff, other residents, or family members during a visit
• Anxiety, fear, and depression
• Isolation from social activities
• Declining mental health

Legal Rights for Nursing Home Residents in New Mexico

Here are some relevant laws that grant protections to nursing home residents in New Mexico.

• New Mexico statute section 30-47-4 states that anyone who abuses a resident and causes physical or psychological harm may be guilty of a fourth-degree felony.
• New Mexico statute section 30-47-9 states that anyone who is paid to provide care or services to a resident is legally required to report suspected abuse or neglect, including the nursing staff. 
• The Federal Nursing Home Reform Act of 1987 guarantees residents certain rights, such as the right to a dignified existence, the right to participate in social activities, the right to comfort, and the right to be protected from physical and mental abuse. 

What to Do if You Suspect Abuse or Neglect

Family and friends are often the first to notice the signs of mistreatment in a long-term care facility. Here is what you should do to hold the nursing home and its staff accountable and protect your family member from further harm:

1. Document the abuse or neglect by taking photos, speaking to witnesses, and taking notes.
2. Report the issues to a state agency, such as the New Mexico ombudsman program.
3. Consult a Rio Rancho nursing home abuse lawyer about your legal options for compensation.
4. Consider relocating the resident to a safer nursing home in New Mexico to protect them from further harm.

Contact Our Nursing Home Abuse Lawyers Today

A New Mexico nursing home neglect attorney can make all the difference in your abuse or neglect claim. Our team knows how to build a strong case, gather compelling evidence, and negotiate for maximum compensation from nursing homes and their insurance companies. 

Legal services at the Nursing Home Law Center include:

• Contingency fee agreement – You only pay if we win your case.
• Free consultation – Ask questions about your case and the legal process with no obligation.
• Experience with Genesis Healthcare – Our firm has handled numerous cases involving Genesis facilities, including the Rio Rancho Center.
• Over $450 million recovered – We have secured millions for our clients, many of whom suffered due to the negligence of nursing home staff members.

Contact us today at 800-926-7565 or complete our online form to request a free initial consultation about your claim in Rio Rancho, NM. We serve clients throughout the state of New Mexico. Together, we can improve the care standards at these nursing homes by holding negligent parties accountable. 

Other Genesis Healthcare Facilities We Monitor in New Mexico

• Bloomfield Nursing and Rehabilitation Center – Bloomfield, NM
• The Skies Healthcare and Rehabilitation Center – Albuquerque, NM
• Ladera Center – Albuquerque, NM
• Casa de Oro Center – Las Cruces, NM
• Casa del Sol Center – Las Cruces, NM
• Silver City Care Center – Silver City, NM