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Woodland Hills Healthcare and Rehabilitation of Jacksonville
Have you relocated your loved one into a Pulaski County nursing facility? Are you hoping that they receive the highest level of nursing care in a compassionate, safe environment? Has your loved one become the victim of neglect, abuse or mistreatment at the hands of caregivers, employees or other residents? If so, the Arkansas Nursing Home Law Center Attorneys can offer immediate legal assistance.
Our team of dedicated lawyers have investigated and resolved hundreds of mistreatment cases throughout Arkansas and can help your family too. Let us begin working on your case today to seek justice on your behalf and obtain financial compensation to ensure your monetary damages are recovered. Contact us today.Woodland Hills Healthcare and Rehabilitation of Jacksonville
This Medicare/Medicaid-participating long-term care (LTC) center is a "for-profit" 120-certified bed home providing cares to residents of Jacksonville and Pulaski County, Arkansas. The facility is located at:
1320 West Braden Street
Jacksonville, Arkansas, 72076
Fined $2340 for substandard careFinancial Penalties and Violations
Arkansas nursing home regulators and federal inspectors have the legal authority to penalize any nursing home identified as violating rules and regulations that harmed or could have harmed a resident. Typically, these penalties include monetary fines and denial for payment of medical services.
Within the last three years, investigators fined Woodland Hills Healthcare and Rehabilitation of Jacksonville once on April 22, 2016, for $2340. Also, the nursing home self-reported a serious issue that resulted in a citation during that time. Additional information concerning fines and penalties can be found on the Arkansas Adult Protective Services website concerning this nursing facility.Jacksonville Arkansas Nursing Home Patients Safety Concerns
The state of Arkansas routinely updates their long-term care home database system to reflect all safety concerns, health violations, opened investigations, incident inquiries, dangerous hazards, and filed complaints. This information can be found on numerous sites including the AR Department of Public Health and Medicare.gov.
According to Medicare, this facility maintains an overall rating of one out of five stars, including two out of five stars concerning health inspections, one out of five stars for staffing issues and three out of five stars for quality measures. The Pulaski County neglect attorneys at Nursing Home Law Center have found serious deficiencies and safety concerns at Woodland Hills Healthcare and Rehabilitation of Jacksonville that include:
- Failure to Provide Every Resident an Environment Free of Accident Hazards and Provide Adequate Supervision to Prevent Avoidable Accidents
In a summary statement of deficiencies dated January 12, 2017, the state investigators documented that the facility had failed to ensure the mechanical lift “hanger rod hook safety clips were promptly replaced to prevent slippage of sling straps and minimize the potential for transfer-related injuries.” The deficient practice by the nursing staff involved one of three residents “who require the use of a mechanical lift for transfers.” The investigators documented that “these failed practices had the potential to affect twenty-six residents who require the use of mechanical lifts for transfers, fourteen residents with plan interventions for chair alarms and seven residents with plan interventions of non-skid strips.”
The state investigators reviewed a resident’s plan of care dated September 2, 2016, that documents that the resident “is at risk for fall-related injury related to a decline in mobility and transferability.” The resident “does not bear weight [and] transfers are done with the lift.” The resident fractured their hip and “needs two people with a mechanical lift to assist for transfers.” The resident “requires assistance with Activities of Daily Living [and] requires the assist of two and a mechanical lift with transfers. Total assistance is needed for dressing, bathing, toileting, hygiene, transfers, and mobility due to weakness.” The resident’s care plan says that all transfers require a Hoyer lift and “be cautious of the right lower extremity.”
An observation was made of two Certified Nursing Assistants (CNAs) just before noon on January 10, 2017, preparing “to transfer the resident from the bed to a Geri-chair, [and] use a mechanical lift. The resident was rolled to the left side by [one Certified Nursing Assistant who] positioned a mechanical lift sling under the resident by rolling under the resident’s right side, toward the left side.” The first CNA then rolled the resident “to the right side” while the second CNA “pulled the sling under the resident” before rolling the resident “onto her back.” During the observation, it was noted that the “mechanical lift was missing two safety clips, one on each side of the lift bar hooks.”
At that time, the first CNA “started to crank the mechanical lift to transfer the resident when the Surveyor stopped her and asked the CNA, “Should the lift bar safety clips beyond the lift?” A second Certified Nursing Assistant stated, “they normally do. Do we need to get another one?” The first Certified Nursing Assistant “nodded her head” saying, “Yes.” The surveyor asked how long the safety clips have been missing. The first CNA stated, “I did not even notice they were gone.” The surveyor asked the third Certified Nursing Assistant to go “get her Director of Nursing.”
The Certified Nursing Assistant Coordinator returned to the resident’s room and said: “Unhook them.” The Certified Nursing Assistants then removed the sling pad “from the mechanical lift bar.” The investigator team interviewed the Director of Nursing and the maintenance supervisor and asked: “Should the lift bar safety clips be on the lift?” The maintenance supervisor responded that “They are, I checked them every month.”
When one Certified Nursing Assistant was asked “how long had the lift bar hooks been missing from the mechanical lift?, The CNA responded, “I did not notice they had been off.” The investigative team reviewed the facility Mobile Lift Safety Inspection Guideline that was provided by the Maintenance Supervisor that documents “Check for missing hardware. Inspect the swivel bar. Check all attachment points.”
- Failure to Timely Report Suspected Abuse, Neglect and Report the Results of the Investigation to Proper Authorities
In a summary statement of deficiencies dated April 22, 2016, the state investigator noted the facility's failure to "identify allegations of abuse/neglect and a failure to conduct a thorough investigation into all allegations of abuse/neglect.” The survey team also documented the nursing home’s failure “to protect residents from further potential abuse/neglect and failed to report all allegations of abuse/neglect to the State agency and local law enforcement.”
The deficient practice by the nursing staff involved three residents “whose allegations of abuse or neglect were documented in Grievance/Complaint Reports and after request, related to allegations of neglect, that a Certified Nursing Assistant no longer provided care for two residents who made that request.” The state investigator documented that “this failed practice had the potential to affect all 103 residents in the facility.”
Failure to protect residents from abuse and neglect – AR State Inspector
The state investigative team reviewed a March 31, 2016 Grievance/complaint Report that was “filed by the resident and reported to the Social Service Director (SSD)” documenting that a Certified Nursing Assistant (CNA) working the 11:00 PM to 7:00 AM “shift has a poor attitude toward me when she comes to my room. She abruptly says, ‘what do you want’ and she is rough when providing care, jerking on my arms (an allegation of abuse).”
A second resident filed a Grievance/complaint Report with the Social Services Director (SSD). The report referred to a different CAN. The resident indicated that a Certified Nursing Assistant is “butting into her conversation with her nurse when she was telling the nurse that she had been staying in the day room, even when she is wet, because she does not like sitting in the hall and asking for help and being told, ‘You just want to be first, you have to wait your turn’ (an allegation of neglect).” That resident stated that the allegedly abusive CNA “butted in and said, ‘Hey (resident’s last name only), that is the reason I do not like helping you because you are going to say something.’” That resident said the way that the allegedly abusive CNA “talked to her, it makes her blood pressure go up and makes her want to scream, and she would like for someone to stop her from being rude and upsetting her.”
A third resident filed a Grievance/Complaint Report dated March 21, 2016, that was reported to the Director of Nursing making an allegation of neglect [involving a] third Certified Nursing Assistant working at the facility.” That resident said that the allegedly abusive Certified Nursing Assistant “told her to use the bathroom in her brief.” An attached in-service record dated March 18, 2016, three days before the allegation was made, noted that “at no time are residents to be told to soiled their briefs when they asked to go to the bathroom.” The three Certified Nursing Assistants charged with an allegation of neglect are abuse had signed the in-service record.
- Failure to Provide and Implement an Infection Protection and Control Program
In a summary statement of deficiencies dated January 12, 2017, a state investigator noted the nursing home's failure to “ensure infection control measures were consistently implemented to minimize the potential for the spread of disease and infection.” The deficient practice by the nursing staff involved a failure to “ensure a multi-resident use glucometer was clean and disinfected after use and before being returned to the medication cart.”
The surveyors noted in the facility’s failure to “ensure equipment was disinfected [before] being removed from an isolation room.” There was also a second failure “to ensure staff wash their hands [before] leaving the room after providing direct care for [a resident] dependent for incontinent care who lived on the 200 Hall. Surveyors said that the facility had “failed to ensure contaminated equipment was clean and disinfected [before use involving a resident] who required a foot cradle to bed. This failed practice had the potential to affect one resident require contact isolation, twelve residents on the 200 Hall who were dependent for incontinent care and two residents who required a foot cradle.”
In a separate summary statement of deficiencies dated June 29, 2018, the state investigator documented the facility’s failure to “ensure a mechanical lift was utilized [according to] manufacturer’s instructions during resident transfers to prevent potential accident/injuries.” The deficient practice by the nursing staff involved five residents “who were observed during a mechanical lift transfer. This failed practice had the potential to affect twenty-nine residents who were transferred via mechanical lift.”
The incident involved a cognitively intact resident who “was totally dependent on the assistance of 2+ people for transfer.” The state investigators observed two Certified Nursing Assistants (CNAs) just after lunch on June 28, 2018, transferring a resident “from her wheelchair to the bed. The CNAs opened the legs of the lift, positioned the lift over the chair and attached the sling that was positioned under the resident. The CNAs use the lift to raise the resident in the sling above the chair seat, then rolled the lift backward, away from the wheelchair. Once they had cleared the resident’s wheelchair, the CNAs closed the legs of the left and rolled the left with the legs close to position the resident over the bed. They then open the legs of the lift and lower the resident onto the bed.”
A few minutes earlier, two other Certified Nursing Assistants had transferred another resident “back into the bed using a mechanical lift.” During this incident, the CNAs opened the legs of the lift and positioned the lift above the resident’s chair. The attacks the sling and lifted the resident from the chair. They rolled the lift backward until it had cleared the chair, then closed the legs of the lift. The CNAs then rolled the lift approximately ten feet over to the bed with the legs closed, positioned the resident above the bed and lowered the resident onto the bed without opening the legs of the lift.” This incident was repeated on another resident later that morning by three different Certified Nursing Assistants who also failed to keep the legs open during the transfer.
The state investigator interviewed the Director of Nursing who “was asked who is responsible for the CNA skills check-offs, including mechanical lift.” The Director responded, “the CNA Coordinator does the skills checkoffs for them, and I spot check them from time to time.” The investigator asked the Director “in what position the legs of the mechanical lift should be during the transfer?” The Director replied, “The legs are supposed to be in the open position during the moving of the resident.”
If you suspect your loved one has been abused or neglected while living at Woodland Hills Healthcare and Rehabilitation of Jacksonville, act quickly by calling the Arkansas nursing home abuse lawyers at Nursing Home Law Center at (800) 926-7565 to stop the mistreatment now. Our law firm fights on behalf of Pulaski County victims of mistreatment residing in long-term facilities including nursing homes in Jacksonville. Our seasoned attorneys provide legal representation to LTC home residents who have been harmed by negligence and abuse. Our legal team has years of experience in successfully resolving claims for compensation against caregivers who must be held accountable. Contact us now to schedule a free case review to discuss how to obtain justice and resolve a financial compensation claim. Let us fight aggressively to ensure your rights are protected.
We accept every case concerning wrongful death, nursing home abuse, and personal injury through a contingency fee arrangement. This agreement postpones the requirement to make a payment to our law firm until after we have successfully resolved your claim for compensation through a negotiated out of court settlement or jury trial award. We provide every client a “No Win/No-Fee” Guarantee, meaning if we are unable to obtain compensation on your behalf, you owe our legal team nothing. Allow us to begin working on your case today to ensure you receive adequate compensation. All information you share with our law offices will remain confidential.