Information & Ratings on Willowcrest Health Services Care Center, South Milwaukee, Wisconsin

Attorneys for Neglected & Mistreated at Willowcrest Health Services Care Center

Willowcrest Health Services Care CenterDo you suspect that your loved one is the victim of physical abuse, sexual assault, neglect, or mistreatment while living in a Cuyahoga Milwaukee County nursing facility? Are you concerned that their injuries occurred at the hands of caregivers, nurses, employees, visitors, or other patients? If so, contact the Wisconsin Nursing Home Law Center Attorneys now for immediate legal intervention.

Let our team of lawyers work on your family’s behalf to ensure you receive monetary compensation for your damages. We will use the law to hold those responsible for causing the harm legally and financially accountable. Let us begin working on your case now.

Willowcrest Health Services Care Center

This nursing home is a Medicare and Medicaid-participating "for profit" center providing cares and services to residents of South Milwaukee and Milwaukee County, Wisconsin. The 135-certified bed nursing facility is located at:

3821 S Chicago Ave
South Milwaukee, Wisconsin 53172
(414) 762-7336

In addition to providing 24/7 skilled nursing care, Willowcrest Health Services Care Center offers other services. Additional focused care includes social services, dietary services, clinical care, and rehab care.

Fined $3,153 for substandard care

Financial Penalties and Violations

Wisconsin and the federal government have the legal obligation to monitor every nursing facility and impose monetary fines or deny payments through Medicare if the home has violated established nursing home regulations and rules. In severe cases, the nursing facility will receive multiple penalties if investigators find the violations are severe and harmed or could have harmed a resident.

Within the last three years, federal investigators imposed a monetary fine against Willowcrest Health Services Care Center for $3,153 on March 21, 2016, citing substandard care. During this time, Medicare denied payment on March 21, 2016, due to a lack of quality care.

The nursing home also received eight complaints over the last three years that resulted in a violation citation. Additional documentation concerning penalties and fines can be reviewed on the Wisconsin Department of Health Services - Residential Care Website.

Call (800) 926-7565 Toll-Free for a No Obligation Consultation

South Milwaukee Wisconsin Nursing Home Safety Concerns

One Star Rating

The state of Wisconsin and federal government regularly updates their long-term care home database system with complete details of all deficiencies, citations, and violations.

According to Medicare, this facility maintains an overall rating of one out of five stars, including one out of five stars concerning health inspections, three out of five stars for staffing issues and four out of five stars for quality measures.

  • Failure to Develop, Implement and Enforce Policies That Prevent Mistreatment, Neglect or Abuse of Residents – citation #F226 date May 15, 2017
  • According to state surveyors, “the facility did not implement their policy of obtaining criminal background checks every four years for [one staff member] with employment over four years in a sample of eight employees with the potential of affecting 110 residents.” The incident involved eight employee background checks that were requested by surveyors.

    One background check of a Licensed Practical Nurse (LPN) was “two months overdue.” The human resources manager “did not run the background checks on [the LPN] because she does not have the required signature on the [appropriate] form from the LPN.”

  • Failure to Provide Pharmaceutical Services That Meet the Needs of Each Resident – citation #F755 date July 23, 2018
  • The nursing home “did not ensure [two medication] storage rooms were free from expired medications. This [failure] has the potential to affect 76/108 residents. Unit 200 medication storage and contained and expired medication for [one resident] and the rehab unit medication storage room had expired stock medications.”

  • Failure to Honor a Resident’s Right to Voice Grievances without Discrimination or Reprisal – citation #F585 date April 12, 2018
  • The facility “did not promptly resolve grievances for [three residents].” In one case, a resident “complained that condiments were not available at resident tables in the dining room.” As of April 11, 2018, “his concern had not been resolved.” A second resident “also noted the availability of condiments to be of concern from him. He was interviewed and said that the condiments had been removed from the tables in the dining room.”

    A third resident’s “dentures were broken the facility informed [that resident] that they would pay for the dentures to be fixed.” The resident had been discharged from the facility on November 27, 2017. As of April 11, 2018, “the facility had not reimbursed [the discharged resident] for the cost of fixing her dentures.”

Neglected or Abused at Willowcrest Health Services Care Center? We Can Help

Was your loved one mistreated while residing at Willowcrest Health Services Care Center? Contact the Wisconsin nursing home abuse lawyers at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Milwaukee County victims of abuse and neglect in all areas including South Milwaukee.

You will not be charged to discuss your case with our legal team during an initial, free case review. Also, we provide a 100% “No Win/No-Fee” Guarantee. This promise means that you will owe us nothing until we have secured financial compensation on your behalf. All information you share with our law offices will remain confidential.


Client Reviews

Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa
After I read Jonathan’s Nursing Home Blog, I decided to hire him to look into my wife’s treatment at a local nursing home. Jonathan did a great job explaining the process and the laws that apply to nursing homes. I immediately felt at ease and was glad to have him on my side. Though the lawsuit process was at times frustrating, Jonathan reassured me, particularly at my deposition. I really felt like Jonathan cared about my wife’s best interests, and I think that came across to the lawyers for the nursing home. Eric