Information & Ratings on Willowcrest Health Services Care Center, South Milwaukee, Wisconsin
Do you suspect that your loved one is the victim of physical abuse, sexual assault, neglect, or mistreatment while living in a Cuyahoga Milwaukee County nursing facility? Are you concerned that their injuries occurred at the hands of caregivers, nurses, employees, visitors, or other patients? If so, contact the Wisconsin Nursing Home Law Center Attorneys now for immediate legal intervention.
Let our team of lawyers work on your family’s behalf to ensure you receive monetary compensation for your damages. We will use the law to hold those responsible for causing the harm legally and financially accountable. Let us begin working on your case now.Willowcrest Health Services Care Center
This nursing home is a Medicare and Medicaid-participating "for profit" center providing cares and services to residents of South Milwaukee and Milwaukee County, Wisconsin. The 135-certified bed nursing facility is located at:
3821 S Chicago Ave
South Milwaukee, Wisconsin 53172
In addition to providing 24/7 skilled nursing care, Willowcrest Health Services Care Center offers other services. Additional focused care includes social services, dietary services, clinical care, and rehab care.
Wisconsin and the federal government have the legal obligation to monitor every nursing facility and impose monetary fines or deny payments through Medicare if the home has violated established nursing home regulations and rules. In severe cases, the nursing facility will receive multiple penalties if investigators find the violations are severe and harmed or could have harmed a resident.
Within the last three years, federal investigators imposed a monetary fine against Willowcrest Health Services Care Center for $3,153 on March 21, 2016, citing substandard care. During this time, Medicare denied payment on March 21, 2016, due to a lack of quality care.
The nursing home also received eight complaints over the last three years that resulted in a violation citation. Additional documentation concerning penalties and fines can be reviewed on the Wisconsin Department of Health Services - Residential Care Website.
The state of Wisconsin and federal government regularly updates their long-term care home database system with complete details of all deficiencies, citations, and violations.
According to Medicare, this facility maintains an overall rating of one out of five stars, including one out of five stars concerning health inspections, three out of five stars for staffing issues and four out of five stars for quality measures.
- Failure to Develop, Implement and Enforce Policies That Prevent Mistreatment, Neglect or Abuse of Residents – citation #F226 date May 15, 2017
- Failure to Provide Pharmaceutical Services That Meet the Needs of Each Resident – citation #F755 date July 23, 2018
- Failure to Honor a Resident’s Right to Voice Grievances without Discrimination or Reprisal – citation #F585 date April 12, 2018
According to state surveyors, “the facility did not implement their policy of obtaining criminal background checks every four years for [one staff member] with employment over four years in a sample of eight employees with the potential of affecting 110 residents.” The incident involved eight employee background checks that were requested by surveyors.
One background check of a Licensed Practical Nurse (LPN) was “two months overdue.” The human resources manager “did not run the background checks on [the LPN] because she does not have the required signature on the [appropriate] form from the LPN.”
The nursing home “did not ensure [two medication] storage rooms were free from expired medications. This [failure] has the potential to affect 76/108 residents. Unit 200 medication storage and contained and expired medication for [one resident] and the rehab unit medication storage room had expired stock medications.”
The facility “did not promptly resolve grievances for [three residents].” In one case, a resident “complained that condiments were not available at resident tables in the dining room.” As of April 11, 2018, “his concern had not been resolved.” A second resident “also noted the availability of condiments to be of concern from him. He was interviewed and said that the condiments had been removed from the tables in the dining room.”
A third resident’s “dentures were broken the facility informed [that resident] that they would pay for the dentures to be fixed.” The resident had been discharged from the facility on November 27, 2017. As of April 11, 2018, “the facility had not reimbursed [the discharged resident] for the cost of fixing her dentures.”
Was your loved one mistreated while residing at Willowcrest Health Services Care Center? Contact the Wisconsin nursing home abuse lawyers at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Milwaukee County victims of abuse and neglect in all areas including South Milwaukee.
You will not be charged to discuss your case with our legal team during an initial, free case review. Also, we provide a 100% “No Win/No-Fee” Guarantee. This promise means that you will owe us nothing until we have secured financial compensation on your behalf. All information you share with our law offices will remain confidential.