West Covina Healthcare Center

Nursing home care requires a great deal of precision on the part of the staff. When any one of a number of things go wrong, residents can be injured. Medications must be given correctly and one time and care must be provided in a compassionate and humane manner. When your loved one is injured at a nursing home, your family can sue the facility and the attorneys at the Nursing Home Law Center can assist you with that.

West Covina Healthcare Center

This nursing home is a 97 bed for-profit facility that offers short and long-stay care to residents of the Greater Los Angeles area. The Medicare/Medicaid approved facility is located at:

850 S Sunkist Ave
West Covina, CA 91790
(626) 962-3368
West Covina Healthcare Center

The federal government and the State of California share regulatory oversight of nursing homes in the state. The two entities largely work together to get boots on the ground at the nursing home to assess whether they are complying with the myriad of regulations to which they are subject. State inspectors are frequently at nursing homes to investigate complaints and they also observe the nursing homes for the yearly federal inspections. The ultimate goal of the annual inspections is to make sure that the nursing homes can remain in the Medicare and Medicaid programs.

West Covina Healthcare Center was fined $16,000 by the State of California in 2018 when a resident fell three times in two weeks. While nursing home falls are not entirely preventable, each resident who is a risk of falls must have a fall plan that takes measure to reduce the risk of falls. This plan must be updated when the resident experiences a fall. Here, the resident needed assistance with transfers, which staff failed to do. After the resident fell once, staff found them face down on the floor and had no idea how they fell. In various falls, the resident broke a wrist and a hip. However, the facility did not update or implement the fall prevention plan. The facility was also fined $13,894 by the federal government in October 2017.

While the facility did not receive the lowest scores for quality of life statistics, it did have much higher than average rates for hospitalizations of residents. The national average of hospitalization is 1.75 stays per every 1,000 resident days. West Covina has 3.13 stays for every 1,000 resident days. This puts the nursing home in position to receive a penalty from Medicare, who has started penalizing nursing homes for high rates of hospitalization. In addition, this facility has much higher rates of outpatient visits to emergency rooms than the national average.

Recently, this facility has experienced several issues in properly giving insulin to residents and managing their blood sugar. There was a complaint investigation in June 2018 which resulted in a citation. Once, the facility failed to give one resident their insulin, placing them at risk for elevated blood sugar. Another time, staff gave one resident too much insulin which has the potential to cause dangerous complications. It is vital that those who need insulin receive timely doses with the correct amount of medication.

A prior complaint inspection found that staff failed to comply with one resident’s pain management program. As a result, that resident failed to receive the proper medication when they were complaining of pain. Staff had attempted to contact the physician, but the call was not answered. Regardless of any attempts to help the resident, they did not receive the intervention that they required and unnecessarily suffered pain.

While the facility has received a one-star rating from Medicare, which is the lowest quality, care has improved somewhat in recent years. The number of health citations has declined in the most recent inspection. However, the 2017 inspection report detailed 16 different health citations. One of these citations was yet another deficiency related to the administration of insulin. Staff must rotate the injection sites in order to prevent lipohypertrophy, but staff failed to do so for one particular resident. In addition, there was also another violation in the area of pain medication, where staff failed to order a resident the necessary pain medication. The resident called for help at 9 PM and did not receive their pain medication until 7 the next morning, suffering pain overnight.

Families do not have to take deficient care from a nursing home as a given. While they have the ability to file complaints with the state and federal governments, they have the right to file a lawsuit if their loved one is injured or suffers harm at a nursing home. The attorneys at the Nursing Home Law Center have been assisting families to pursue nursing homes in court when they harm seniors. Call us today at (800) 926-7565 to set up your free no-risk case consultation. After you talk to us, we will be in a position to know whether you have a viable legal claim. If you do, we can help you file it and we are only paid if you receive some form of financial compensation.

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Client Reviews
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Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa
★★★★★
After I read Jonathan’s Nursing Home Blog, I decided to hire him to look into my wife’s treatment at a local nursing home. Jonathan did a great job explaining the process and the laws that apply to nursing homes. I immediately felt at ease and was glad to have him on my side. Though the lawsuit process was at times frustrating, Jonathan reassured me, particularly at my deposition. I really felt like Jonathan cared about my wife’s best interests, and I think that came across to the lawyers for the nursing home. Eric