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Information & Ratings on Taos Retirement Village, Taos, New Mexico
Many nursing home residents become the victims of neglect, mistreatment or abuse at the hands of their caregivers or suffer injuries from resident-to-resident abuse and sexual assault occurring at the facility. In some incidents, the loved one will develop a life-threatening pressure sore caused by neglectful staff not providing adequate services that the resident requires. Without proper supervision and assistance from staff members, some patients will wander away (elope) from the nursing home and suffer serious harm or death as they wander the streets unattended.
If your loved one is the victim of mistreatment or abuse while living in a Taos County nursing facility, the New Mexico Nursing Home Law Center Attorneys can provide immediate legal intervention. Allow our staff to hold those responsible for causing your loved one harm legally accountable. We can begin working now on a compensation claim to ensure your family receives adequate monetary recovery for your damages.Taos Retirement Village
This long-term care (LTC) facility is a "for-profit" 20-certified bed long-term care center providing cares to residents of Taos and Taos County, New Mexico. The Medicare/Medicaid-participating home is located at:
414 Camino De La Placita #24
Taos, New Mexico, 87571
In addition to providing around-the-clock skilled nursing care, Taos Retirement Village also offers other services including:
- Independent living options,
- Assisted living care,
- Private duty care including medication set up and escort services
The federal government and the state of New Mexico are authorized to penalize any nursing home with monetary fines or deny payment for Medicare services when the facility has been cited for serious violations of rules and regulations.
Within the last three years, state investigators have not fined Taos Retirement Village, but they received was one formally filed complaint about concerns of substandard care. Additional information concerning fines and penalties can be found on the New Mexico Department of Health Nursing Home Reporting Website about this nursing home.
The state of New Mexico routinely updates their long-term care home database system to reflect all opened investigations, safety concerns, incident inquiries, health violations, dangerous hazards, and filed complaints. This information can be found on numerous sites including the NM Department of Public Health and Medicare.gov.
According to Medicare, this facility maintains an overall rating of one out of five stars, including one out of five stars involving health inspections, one out of five stars for staffing issues and three out of five stars for quality measures. The Taos County neglect attorneys at Nursing Home Law Center have found serious deficiencies, hazard violations and safety concerns at Taos Retirement Village that include:
- Failure to Timely Report Suspected Abuse, Neglect and Report the Results of the Investigation a Proper Authorities
In a summary statement of deficiencies dated June 29, 2017, the state investigator noted the facility's failure to "ensure that an allegation of abuse was thoroughly investigated and results of the investigation submitted to the State Agency within five working days." The deficient practice by the nursing staff and Administrator involved one resident "reviewed for neglect."
The state surveyors stated that "If the facility is not thoroughly investigating allegations of neglect and not reporting the results of the investigation to the State Agency to ensure all the appropriate interventions to prevent neglect are taking place, then the facility residents may be at risk of continued neglect."
The investigative team reviewed a Consumer Complaint Form submitted to the State Agency received in 2017 revealing "an allegation of neglect for [a resident] related to the development or worsening of pressure ulcers." The investigation showed on numerous occasions, a lack of communication between the State Agency and the facility resulted in:
- On August 4, 2017, the state agency "left a message with the Director of Nursing;"
- On August 10, 2017, the state agency "left a message for the Administrator";
- On August 17, 2017, the state agency "spoke with the Administrator and requested a follow-up report;"
- On August 24, 2017, the state agency "left a message for the Administrator;"
- On September 12, 2017, the state agency "spoke with the Business Office Manager requesting a follow-up report."
According to the state investigators, per the documentation, the State Agency "had not received a follow-up report or any other documentation from the facility by September 22, 2017."
The survey team interviewed the Director of Nursing on the morning of September 28, 2017 and asked for a medical record concerning that resident. The Director stated that "he was unable to find the medical record for [the resident]." However, he was able to "prevent the Admission Record Face Sheet and Transfer Discharge Report, which revealed that [the resident] was admitted to the facility… with a pressure ulcer of an unspecified site and unspecified stage and [the resident] was discharged" from the facility. The surveyor said that there was "no other evidence of the care [the resident] had received while at the facility."
The surveyors interviewed the Business Office Manager that same day and requested "a follow-up report regarding [the resident]." The Business Office Manager "stated she did receive a message from the State Agency and she passed it on to the Administrator immediately.
The Director of Nursing stated a few minutes later concerning the allegation of neglect involving the resident that "the former Administrator was working on that. However, the Administrator's last date of employment was September 27, 2017." The Director of Nursing then said that they had "overheard that the correspondence was going through [the former Administrator]. He confirmed that they were not able to locate [the resident's] medical record and that was why the former Administrator never responded to the State Agency's request for a follow-up."
- Failure to Ensure That Services Provided by the Nursing Facility Meet Professional Standards of Quality
In a summary statement of deficiencies dated June 29, 2017, the state investigators documented that the facility had failed to "ensure the physician's orders were being followed for four residents residing in the facility." The investigator stated that "If the facility is not following the physician's orders, then residents are likely not to get the care and treatment needed to maintain their well-being."
- Failure to Ensure That Every Resident's Medication Regimen Is Free from Unnecessary Drugs
In a summary statement of deficiencies dated June 29, 2017, the investigative team documented that the nursing home had failed to "ensure that residents were free from unnecessary medications." The deficient practice of the nursing staff involved the residents "residing in the facility by not monitoring for behaviors and side effects [of their medications and] not conducting pre- and post-assessments for the use of as needed medications."
The state investigative team said that "if the facility is not monitoring the use of unnecessary medications, residents are at risk of adverse drug interactions. If the facility is not conducting pre- and post-assessments before and after the administration of as needed medications to determine effectiveness, then residents are likely to not receive the intended therapeutic benefits."
- Failure to Develop, Implement and Enforce Policies and Procedures for Influenza and Pneumococcal Immunizations
In a summary statement of deficiencies dated June 29, 2017, the state survey team noted that the facility had failed to "ensure that each resident was offered the influenza (flu) immunization unless it was medically contraindicated." The deficient practice by the nursing staff involved three of five residents "reviewed for immunization administration during random reviews for infection control."
The investigators documented that "if the facility is not offering influenza vaccinations, the residents are likely to be at risk of contracting the [condition] causing a decline in health and possible death." The investigators reviewed a resident's medical records that revealed "no documentation of the resident receiving or declining the influenza vaccine."
The surveyors interviewed the Director of Nursing on the afternoon of June 28, 2017, who stated that "No, I do not think everyone got the flu vaccine this past year. I found a bunch of vaccine [vials] in the medication refrigerator, and I know that most of the residents did not get it."
- Failure to Provide and Implement an Infection Protection and Control Program
In a summary statement of deficiencies dated June 29, 2017, a state investigative team noted the nursing home's failure to "ensure proper infection control practices were followed to prevent the spread of infection." The surveyor said that the facility failed to ensure the use of sanitizer buckets in the kitchen and failed to ensure that "staff changed gloves between clean and dirty surfaces in the kitchen." The survey team also said the nursing home failed to ensure "that everyone entering the facility kitchen [was] wearing a hairnet" and sanitize their hands "after sneezing" and "between assisting two residents during meal service" and when "handling cups by the rims (drinking surfaces)."
The surveyor said that "if the facility's not ensuring appropriate infection control practices, then residents could likely be exposed to disease and illness." As a part of the investigation, the surveyors interviewed the Dietary Staff. One staff member "confirmed there were no sanitizer buckets filled or in use." Another dietary service employee was observed when her "hair was not fully covered by her hairnet." The Dietary Manager's "care was also not completely covered by a hairnet."
- Failure to Provide Care by Qualified Individuals According to Every Resident's Written Plan of Care
In a summary statement of deficiencies dated May 18, 2016, the state survey team documented that the nursing home had failed to "implement a physician's orders and care plan for [one resident] reviewed for accidents by not placing side rails on the [resident's] bed." The surveyors documented that "if the facility's not implementing physician's orders and care plan interventions related to falls, then residents are likely to experience an increase in falls and injuries."
The state investigator team reviewed a resident's Care Plan dated March 12, 2016, that revealed that the facility acknowledged new orders from a physician indicating use of side rails per the doctor's orders. The survey team observed a resident on the morning of May 16, 2016 while "lying in bed and there were no side rails on the bed, and the bed was not in the lowest position."
At that time, a Certified Nursing Assistant (CNA) "came into the room and assisted [the resident] out of bed." During that time, "the bed was not raised from its original position." The survey team made follow-up observations on May 16, 2016, at 11:45 AM, 12:30 PM, and 3:32 PM." At those times, "there were no side rails attached to [the resident's] bed."
- Failure to Provide Every Resident an Environment Free of Accident Hazards and Provide Adequate Supervision to Prevent Avoidable Accidents
In a summary statement of deficiencies dated May 18, 2016, the state investigators documented that the facility had failed to "provide an environment that is free from accidents and hazards for all fourteen residents" at the facility. The surveyors noted that "this deficient practice is likely to prevent residents from being able to assess the [hallway] handrail and being able to easily access the exit door, which could result in a tripping hazard or the inability to exit during an emergency."
The survey team observed the hallway at 9:45 AM on May 12, 2016, when a "wheelchair stored against the wall [was] next to the Nurse's Station obstructing access to the handrail. At the same time, a wheelchair leg rest and armrests were noted to be "in a pile on the floor near the exit door." During an interview with the facility Director of Nursing twenty-five minutes later, it was "confirmed that the hallway should be free of obstruction to the handrails."
If you and your family have concluded that caregivers victimized your loved one while living at Taos Retirement Village, contact the Taos nursing home abuse attorneys at Nursing Home Law Center at (800) 926-7565 today. Our law firm fights aggressively on behalf of Taos County victims of mistreatment living in long-term facilities including nursing homes in Taos.
Our nursing home abuse attorneys can represent your loved one injured by the inappropriate actions of the facility and staff. Our law firm will work on your behalf to ensure your family receives sufficient financial compensation to recover your damages. Contact us now to schedule a free case review to discuss how to obtain justice and resolve a financial compensation claim. Let our team begin working on your behalf now to ensure your rights are protected.
We accept every case concerning wrongful death, nursing home abuse, and personal injury through a contingency fee arrangement. This agreement postpones the need to pay for legal services until after we have resolved your case through a negotiated out of court settlement or jury trial award. Our law firm provides every client a "No Win/No-Fee" Guarantee. This promise means if our legal team is unable to obtain compensation on your behalf, you owe us nothing. We can start on your case today to ensure you receive compensation for your damages. All information you share with our law offices will remain confidential.