The Reservoir Abuse and Neglect Lawyers

The Reservoir Nursing HomeMany families have limited options on how to ensure that their loved one receives the best care and choose to place them in a community nursing facility. Unfortunately, the incident rates of abuse and neglect occurring in nursing homes nationwide have risen significantly over the last few decades. Many patients become victims of mistreatment at the hands of caregivers, employees, visitors, or other residents.

If your loved one suffered harm while living in a Hartford County nursing facility, contact the Connecticut Nursing Home Law Center attorneys now for immediate legal intervention. Let our legal team of abuse prevention lawyers work on your family’s behalf to ensure you receive monetary compensation for your damages.

The Reservoir Nursing Home

This long-term care home is a 75-certified bed center providing cares and services to residents of West Hartford and Hartford County, Connecticut. The "for-profit" Medicare and Medicaid-participating facility is lo

1 Emily Way
West Hartford, Connecticut 06107
(860) 561-7022
The Reservoir Nursing Home

In addition to providing 24/7 skilled nursing care, The Reservoir Nursing Home offers other services. Additional focused care includes short-stay care, IV (intravenous) therapy, respite care, hospice, wound care, dementia and memory care, colostomy care, and restorative services involving physical, speech and occupational therapies.

Fined $56,913 for substandard care

Financial Penalties and Violations

Federal government nursing home regulatory agencies have the legal authority to penalize any nursing home with a denied payment for Medicare services or monetary fine when the facility has been cited for serious violations of regulations and rules.

Over the last thirty-six months, federal investigators imposed four monetary penalties against The Reservoir Nursing Home, citing substandard care. These penalties include a $19,383 fine on April 19, 2018, $7150 fine on July 17, 2017, and $11,188 fine on March 3, 2017, and a $19,192 fine on October 7, 2016, for a total of $56,913.

This nursing facility received seven complaints and self-reported five serious issues over the last three years that resulted in violation citations. Additional documentation concerning penalties and fines can be reviewed on the State of Connecticut Official Website Social Work Services Page.

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West Hartford Connecticut Nursing Home Safety Concerns

One Star Rating

Information on every intermediate and long-term care home in the state can be reviewed on government-owned and operated database websites including the Connecticut Department of Public Health and

According to Medicare, this facility maintains an overall rating of two out of five stars, including one out of five stars concerning health inspections, four out of five stars for staffing issues and three out of five stars for quality measures.

  • Failure to Develop, Write and Use Policies and Forbid Mistreatment, Neglect or Abuse of Residents – citation #F224 date October 7, 2016
  • The state investigators determined that “the facility failed to ensure the appropriate number of staff was provided care to prevent mistreatment or rough handling.” The investigation involved a resident who “was dependent for activities of daily living.”

    A review of the Reportable Event Form identified a Nurse Aide “reported to the Charge Nurse that she witnessed another Nurse Aide handle the resident in a rough manner.” The Nurse Aide who reported the incident identified that a second Nurse Aide was guiding the resident’s “legs during the transfer [when] the resident complained, saying, ‘you are hurting my legs.’”

    The witnessing Nurse Aides allege that rough handling had occurred.” The Reporting Nurse Aide indicated that when she entered the room to help prepare a Hoyer lift for transfer, the resident “was already screaming.” The allegedly abusive Nurse Aide stated that “the resident was screaming in pain while [the other Nurse Aide handled] the resident roughly.”

    The Nurse Aide felt that the abusive other Nurse Aide “was handling the resident roughly and should have stopped when the resident complained of pain.” The surveyors interviewed the Corporate Clinical Quality Specialist, a Registered Nurse (RN), who identified that “the facility could not substantiate the allegation of rough handling because the resident had denied the rough handling when questioned.”

    However, the Registered Nurse stated that the allegedly abusive Nurse Aide “should have stopped care when the resident was complaining of pain.” The allegedly abusive Nurse Aide “was in-serviced [retrained] regarding if the resident complaints of pain during care, the care should be stopped, and the Charge Nurse [should be] notified.”

Need to Hold The Reservoir Nursing Home Accountable for Neglect? We can Help

Do you suspect that your loved one is the victim of mistreatment, abuse or neglect while living at The Reservoir Nursing Home? Contact the Connecticut nursing home abuse lawyers at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Hartford County victims of abuse and neglect in all areas, including West Hartford.

Talk to our legal team of abuse prevention lawyers today about your compensation case through an initial, free claim consultation. We provide all our clients a 100% “No Win/No-Fee” Guarantee, meaning if we cannot secure financial compensation on your behalf, you owe us nothing. All information you share with our law offices will remain confidential.


Client Reviews

Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa
After I read Jonathan’s Nursing Home Blog, I decided to hire him to look into my wife’s treatment at a local nursing home. Jonathan did a great job explaining the process and the laws that apply to nursing homes. I immediately felt at ease and was glad to have him on my side. Though the lawsuit process was at times frustrating, Jonathan reassured me, particularly at my deposition. I really felt like Jonathan cared about my wife’s best interests, and I think that came across to the lawyers for the nursing home. Eric