Information & Ratings on Quince Nursing and Rehabilitation Center, Memphis, Tennessee
The level of abuse happening in nursing homes has become a significant problem nationwide. According to statistics, many senior citizens, rehabilitating patients, the disabled and infirm suffer and neglect and mistreatment at the hands of caregivers, visitors, employees, and other residents. If your loved one was victimized while residing in a Shelby County nursing facility, the Tennessee Nursing Home Law Center Attorneys can help.
Our team of lawyers has represented many nursing home victims by providing legal representation, counsel, and advice. We have filed and resolved all necessary paperwork on behalf of our clients involving compensation claims. We use civil and criminal law to hold those responsible legally accountable for causing the patient harm and can help your family too. Let us begin working on your case now before the state statute of limitations expires.Quince Nursing and Rehabilitation Center
This Medicare/Medicaid-participating nursing facility is a "for profit" home providing services to residents of Memphis and Shelby County, Tennessee. The 188-certified bed long-term care center is located at:
6733 Quince Road
Memphis, Tennessee, 38119
In addition to providing around-the-clock skilled nursing care, Quince Nursing and Rehabilitation Center also offers:
- Short-term rehabilitation
- Long-term care
- Subacute rehabilitation
- Enhanced therapy
- Dementia care
- Outpatient therapy
Both the state of Tennessee and federal senior care agencies are legally obligated to monitor every nursing facility and impose monetary fines or deny payments through Medicare when investigators find that the facility seriously violated established nursing home regulations and rules.
Over the last three years, surveyors have not fined Quince Nursing and Rehabilitation Center. However, within the last thirty-six months, the facility self-reported a serious problem that resulted in a citation. Additional information about fines and penalties can be found on the Tennessee Department of Health Nursing Home Reporting Website concerning this nursing facility.
To be fully informed on the level of care nursing homes provide, families routinely research the Medicare.gov and the Tennessee Department of Public Health website database systems for a complete list of health violations, safety concerns, incident inquiries, opened investigations, filed complaints, and dangerous hazards. This information provides valuable content to make a well-informed decision of where to place a loved one who requires the highest level of health care and hygiene assistance.
According to Medicare, the facility maintains an overall rating of one out of five stars, including one out of five stars concerning health inspections, three out of five stars for staffing issues and four out of five stars for quality measures. The Shelby County neglect attorneys at Nursing Home Law Center have found serious deficiencies and safety concerns at Quince Nursing and Rehabilitation Center that include:
- Failure to Immediately Notify the Resident, the Resident’s Doctor or Family Members of a Change in the Resident’s Condition Including a Decline in Their Health or Injury
- Failure to Keep Every Resident’s Privacy Protected Which Led to Being Fully Exposed to Others While Undressed
- Failure to Provide Care for Residents That Keeps or Builds Their Dignity and Respect of Individuality
- Failure to Provide and Implement an Infection Protection and Control Program
- Failure to Put Firmly Secured Handrails on Each Side of the Hallways
- Failure to Ensure That Every Resident Receives an Accurate Assessment by a Qualified Health Professional
In a summary statement of deficiencies dated May 10, 2017, the state investigator documented the facility’s failure to “inform the resident or the resident’s representative of changes in treatment.” The deficient practice by the nursing staff involved one of two sampled residents “reviewed of the forty-four residents included in the Stage II review.”
The investigators reviewed the facility policy titled: Notification of a Change in a Resident’s Status that reads in part: “the attending physician/responsible party will be notified of a change in the resident’s condition.”
The investigators reviewed the resident’s medical records and physician’s telephone orders dated January 18, 2017, that documented “an order to discontinue the sensor pad to the Geri-chair.” A review of the Departmental Notes and Nurse’s Notes “revealed no documentation of notification of the resident or responsible representative of these new orders and changes on January 1827, January 26, 2017, or February 10, 2017.”
The survey team interviewed the resident in the patient’s room and asked the resident “if staff included him in decisions about his medicine, therapy, or other treatments.” The resident responded, “No.”
The investigator then interviewed a Registered Nurse (RN) providing the resident care who stated that “she was unable to find documentation of notification of a change for orders” for the dates listed above. The Director of Nursing confirmed that the “family should be notified of changes to the resident’s Care Plan or new physician’s orders.”
In a summary statement of deficiencies dated May 10, 2017, the state survey team noted that the nursing home had failed to “ensure one of three resident’s privacy was maintained during a dressing change.” The investigators reviewed the facility’s policy titled: Resident Bill of Rights that reads in part:
“It is the objective of the facility to [protect] the rights of residents so as to assure the protection and preservation of dignity, individuality and, to the extent medically feasible, independence.”
“Facility Residents shall have the right to privacy and treatment and personal care.”
The investigative team reviewed a resident’s medical records and made observations of the resident’s room when the resident “was lying in bed on her left side and was completely exposed with no clothing or brief on.”
The Wound Care Nurse “had applied a wound dressing and a Certified Nursing Assistant (CNA) was in the room at the bedside. The privacy curtain was not completely pulled in the resident’s roommate was in the room.” The survey team interviewed the facility Director of Nursing and asked: “if a resident is receiving treatment, should the resident be exposed.” The Director replied, “No, ma’am.”
In a summary statement of deficiencies dated May 10, 2017, a state surveyor noted that the nursing home had “failed to care for residents in a manner that promote the resident’s dignity during dining observations.” The investigative team reviewed the facility’s policy titled: Resident Bill of Rights before observing the 600 Hall.
During the observation, a Certified Nursing Assistant (CNA) stated, “leave all the trays on the carts for the feeders.” While the surveyors and the CNA were in a resident’s room, the CNA stated, “she is not a feeder, she can feed her own self with her hand.” While on the 700 Hall, the CNA asked if this resident “is a feeder?”
Additional observations were made in the 600 Hall outside another resident’s room when the same CNA “did not knock on the door before entering [that resident’s] room during a tray past.” While on the 700 Hall, the same CNA entered another resident’s room “with the lunch tray without knocking on the door.” This deficiency happened one more time to a different resident while delivering a meal tray. In another resident’s room, the same CNA stated the resident’s first name and asked: “you going to eat?”
The surveyors observed a different Certified Nursing Assistant standing over a resident “to feed her.” Azzarello result of these findings, the surveyors interviewed the facility Director of Nursing and asked: “if it was acceptable to call resident’s by their first name?” The Director replied, “no ma’am.” The Director also confirmed that it is unacceptable “to stand to feed” the residents and that the nursing staff should always knock “before entering a room while serving trays.”
In a summary statement of deficiencies dated May 10, 2017, a state investigator noted the nursing home's failure to “ensure appropriate infection control procedures to prevent the spread of infection and cross-contamination were performed by two of four Licensed Practical Nurses (LPNs) and Registered Nurses (RNs) during medication pass.”
The investigators also noted a failure to properly store of reusable equipment in four of 114 resident rooms. The investigators reviewed the Lippincott manual of nursing practice on Page 26 involving administering nebulizer therapy follow-up phases that read in part:
“Disassemble clean nebulizer after each use. Thorough proper cleaning, sterilization, and storage of equipment, organisms can be prevented from entering the lungs.”
The surveyors observed a resident in a resident’s room that “revealed an unbagged oxygen tubing lying on the floor.” Observations made in a different room the following day “revealed an unbagged nebulizer mask lying in an open drawer inside a bedside table.
The survey team interviewed the facility Director of Nursing and the Assistant Director of Nursing and asked: “how oxygen tubing should be stored when not in use.” The Director replied it should be in a plastic bag” confirming that after each use, the nebulizer “should be cleaned with water, dried with a paper towel or left to air dry on the paper towel and placed in a paper bag.” The Director also confirmed that the nebulizer mask “should be stored in a Ziploc or plastic bag.”
In a summary statement of deficiencies dated May 10, 2017, the state investigators documented that the nursing home had “failed to ensure handrails were properly secured to the wall in three of ten halls.” This deficient practice was identified during an observation of the 800, 900 and 1000 hallways on May 8, 2017.
During the tour, the surveyors observed “loose or missing wood corner pieces on the handrails outside of [numerous rooms].” Additionally, the handrails and portions in the 600 Hallway “had the top would peace missing, exposing a thin metal strip with a sharp point.” In one incident, “the corner pieces of both the wood and the plastic handrail were missing, exposing sharp metal along the side.”
The investigators interviewed the Maintenance Director while in the 600 hallway who “was shown the condition of the handrails.” The Director stated that “we have a resident that likes to pull them off. I will fix that right now.”
In a summary statement of deficiencies dated February 24, 2016, the state investigators documented that the facility had failed to “accurately assess a resident for a range of motion impairment and weight loss.” The surveyors reviewed the resident’s medical records an Annual MDS (Minimum Data Set) Assessment and Quarterly MDS as a part of the investigation.
The paperwork revealed that the resident was “severely, cognitively impaired, had no range of motion impairment in the upper extremities and had no significant weight loss of 5% or more in one month, nor 10% or more in six months.”
The survey team reviewed the Occupational Therapist Progress Note dated December 22, 2015, that showed that the patient “continues to require Occupational Therapy to address remaining deficits/underlying impairments in the areas of the right-hand range of motion.” The resident’s Dietary Note dated February 3, 2016, revealed that the resident’s weight was 139 pounds with a “weight loss of 10.9% in three months and 13.13% in six months.”
The resident’s weight was down from “157 pounds, three months ago and down from 160 pounds six months ago. A dietary note dated February 12, 2016, documented [the resident’s] weight down 13% in ninety days and down 14% in 180 days.”
The state surveyors interviewed the facility Director of Nursing and asked: “whether the MDS assessment for [the resident] should have been coded for weight loss.” The Director replied, “yes, confirming the MDS was not coded for weight loss.”
If your loved one has suffered injury or harm while residing at Quince Nursing and Rehabilitation Center, call the Tennessee nursing home abuse attorneys at Nursing Home Law Center at (800) 926-7565 law offices now. Our law firm fights aggressively on behalf of Shelby County victims of mistreatment living in long-term facilities including nursing homes in Memphis.
Our skilled attorneys can file and successfully resolve your nursing home abuse or mistreatment case to hold those who caused your loved one harm financially accountable. Contact us now to schedule a free case review to discuss how to obtain justice and resolve a monetary recovery claim. We can start working on your claim for compensation today and take legal action to ensure your rights are protected.
We accept every nursing home neglect case, wrongful death lawsuit, personal injury claim for compensation through a contingency fee agreement. This arrangement postpones the need to pay for our legal services until after our legal team has resolved your claim for compensation through a jury trial award or negotiated settlement out of court. Let our team begin working on your case today to ensure you receive adequate compensation. All information you share with our law offices will remain confidential.Sources: