Information & Ratings on ManorCare Health Services - West Des Moines Nursing Center, West Des Moines, Iowa

Are you concerned that the medical staff is neglecting your loved one in a Polk County nursing home? Do you suspect that caregivers, employees, or other patients are abusing, neglecting, or sexually assaulting your loved one?

Contact the Iowa Nursing Home Law Center Attorneys now for immediate legal intervention. Let our team of abuse prevention lawyers work on your behalf to stop the mistreatment now. We will use the law to ensure you receive financial compensation to recover your damages.

This long-term care facility is a 120-certified bed "for-profit" home providing services and cares to residents of West Des Moines and Polk County, Iowa. The Medicare and Medicaid-participating center is located at:

5010 Grand Ridge Drive
West Des Moines, Iowa 50265
(515) 222-5991
ManorCare Health Services - West Des Moines Nursing Center

In addition to providing around the clock skilled nursing care, ManorCare Health Services - West Des Moines Nursing Center offers other services. Additional focused care includes short-term and long-term care.

Both the federal government and the state of Iowa can impose monetary fines or deny payments through Medicare of any nursing facility that has been found to have violated the established nursing home rules and regulations.

Within the last three years, federal investigators imposed a monetary fine against ManorCare Health Services - West Des Moines Nursing Center for $34,288 on January 20, 2017, citing substandard care. During this time, Medicare denied payment on January 26, 2018, because of a lack of quality care.

This nursing facility received fifty-one complaints and self-reported two serious issues over the last three years that resulted in violation citations. Additional documentation about fines and penalties can be found on the Iowa Department of Health Complaint Website.

The state of Iowa and federal government nursing home regulatory agencies routinely update their care home database system. This list contains historical information of all citations and violations.

According to Medicare, this facility maintains an overall rating of two out of five stars, including one out of five stars concerning health inspections, four out of five stars for staffing issues and two out of five stars for quality measures.

• Failure to Report and Investigate Any Act or Reports of Abuse, Neglect or Mistreatment of Residents – citation #F225 date February 25, 2016

The state investigators determined that “the facility failed to report an allegation of abuse to the Iowa Department of Inspections and Appeals” in a case that involved a moderately, cognitively impaired resident. The resident’s Care Plan identified that the resident “may exhibit behavioral symptoms of snapping a rubber band to his/her wrist due to anxiety.”

The investigative team interviewed the resident who stated that a “nurse was mean to him/her.” The resident stated that they were “screaming at night, a nurse entered and pointed a finger at his/her nose telling [them that] his/her hollering was nonsense.”

The resident stated that “the nurse told the resident she/he needed to find another way to deal with panic attacks.” The resident reported that the nurse informed the resident “to use the rubber band on his/her wrist to snap” themselves. The resident commented that “the nurse was nice after the resident reported the occurrence to the Social Worker.”

The survey team interviewed the Social Service Coordinator, who stated that the staff member had reported to her that the resident “made of a report of abuse.” Another staff member statement indicated that “a staff member told the resident to be quiet because of yelling out. The staff member told the resident’s she/he needed to take a rubber band and snap his/her wrist if they feel the need to yell out.”

That staff member commented that the other staff member knew it to be inappropriate and reported the incident to the Administrator. At that point, the Administrator started an investigation. However, the staff member “did not know if a report had been made to the Department of Inspections and Appeals.”

The Administrator commented that they had seen the resident “snapping themselves with a rubber band” indicating that the resident said that they “had to pick a form of self-punishment.” The Administrator stated that “she asked the resident to stop snapping the rubber band and attempted to remove it from the resident.”

Do you suspect that your loved one is the victim of mistreatment while residing at ManorCare Health Services - West Des Moines Nursing Center? Contact the Iowa nursing home abuse lawyers at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Polk County victims of abuse and neglect in all areas, including West Des Moines.

Our legal team invites you to discuss your case with us today through an initial, free claim consultation. Also, we provide a 100% “No Win/No-Fee” Guarantee, meaning you will not owe us anything until after we have secured monetary recovery for your family.

Sources:

• Inspection Report - 08/29/2018
• Inspection Report - 02/25/2016