Jacksonville, FL Nursing Home Ratings

Overall Rating of 43 Nursing Homes
    Rating: 5 out of 5 (18) Much above average
    Rating: 4 out of 5 (6) Above average
    Rating: 3 out of 5 (8) Average
    Rating: 2 out of 5 (10) Below average
    Rating: 1 out of 5 (1) Much below average
August 2018

Jacksonville Florida Nursing Home Abuse LawyersOur Jacksonville nursing home abuse lawyers have noticed a substantial increase in cases involving abuse, mistreatment and neglect occurring in nursing facilities throughout Northeast Florida. In all likelihood, there are many more unreported or undetected cases of physical assault, sexual abuse, neglect, mistreatment and financial exploitation happening to nursing home victims all throughout the Jacksonville area.

Medicare releases publicly available information throughout the year on all nursing homes in Jacksonville, Florida based on the data gathered through investigations, surveys and inspections. The federal database reveals that investigators identified serious deficiencies and violations at eleven (26%) of the forty-three Jacksonville nursing facilities that led to harm. If your loved one was injured, abused, mistreated or died unexpectedly from neglect while living in a nursing facility in Jacksonville, your family has legal rights. We encourage you to contact the Jacksonville nursing home abuse attorneys at Nursing Home Law Center (800-926-7565) today to schedule a free, no obligation case evaluation to discuss a financial compensation lawsuit.

Out of the more than 835,000 residents living within the Jacksonville Florida city limits, nearly 90,000 have reached their retirement years. The number of elderly residents is significantly higher when the surrounding area from Fernandina Beach/Amelia Island to St. Augustine is included. The population of seniors in the area as gradually risen over the years as more families and retirees move south to enjoy the comfort and warm climate of the Sunshine State.

However, the increasing population has created a burden on nursing facilities throughout Northeast Florida. Many of these nursing homes, assisted living centers and rehabilitation facilities have become overcrowded with limited staff to provide quality care to its residents. As a result, many state nursing home investigators have observed unacceptable conditions and substandard care provided many of the resident’s living in nursing homes statewide.

Jacksonville Florida Nursing Home Resident Safety Concerns

The Jacksonville nursing home neglect attorneys at Nursing Home Law Center LLC provide legal services and advocacy for all nursing home residents to ensure their health and well-being are maintained. Our Northeast Florida elder abuse attorneys have reviewed publicly available documents and records detailing the file complaints, safety concerns and opened investigations in nursing facilities throughout the Jacksonville metropolitan area. Many families use this valuable data when making an informed decision of where to place a spouse, parent or grandparent in the facility that provides the highest quality of care.

Comparing Jacksonville Area Nursing Facilities

Our Jacksonville Florida nursing home lawyers provide the list below of facilities currently maintaining a below average rating as posted on the national Medicare.gov website database. We include our primary concerns about every facility that might involve substandard professional care, facility acquired pressure sores, accident hazards and the preventable spread of infection.

Information on Florida Nursing Home Abuse & Negligence Lawsuits

Our attorneys have compiled data from settlements and jury verdicts across Florida to give you an idea as to how cases are valued. Learn more about the cases below:

Avante Villa at Jacksonville Beach Inc.
1504 Seabreeze Ave
Jacksonville Beach, FL 32250
(904) 249-7421

A “For-Profit” 165-certified bed Medicaid/Medicare-participating facility

Overall Rating – 1 out of 5 possible stars

1 star rating

Primary Concerns –

Failure to Provide Care and Treatment That Meets Professional Standards of Quality

In a summary statement of deficiencies dated 10/02/2015, a state surveyor made a notation during an annual licensure and certification survey concerning the facility’s failure to “provide services to meet professional standards of quality related to a delay in treating an allergic reaction that progressed and persisted for two days for [the resident] reviewed for pain.” The deficient practice “resulted in harm due to unrelieved itching and raised rash extending all of the resident’s body. The resident experiencing symptoms of anxiety and prolonged, avoidable physical discomfort, with intense scratching and scratch marks [… and] warranting action on the part of the resident and family to intervene for the resident for relief from symptoms, and potential worsening condition and health complications related to the allergic reaction.”

The state surveyor interviewed the Director of Nursing on 10/01/2015 and indicated she “said there was no reason [the resident’s medication] was not removed from the e- kit and started for [the resident] on 10/29/2015, it was available.”

Our Jacksonville nursing home attorneys recognize it any failure to follow protocols and provide care including pain relief when needed might be considered negligence or mistreatment of the patient. The deficient practice does not follow the established procedures adopted by the facility and violates rules and regulations enforced by state and federal nursing home regulators.

Brookdale Atrium Way 2
9960 Atrium Way
Jacksonville, FL 32225
(904) 724-4001

A “For-Profit” 84-certified bed Medicaid/Medicare-participating facility

Overall Rating – 2 out of 5 possible stars

2 stars rating

Primary Concerns –

Failure to Allow Residents Refuse Treatment and Failure to Follow Advance Directives by Providing Treatment against the Resident and Family’s Wishes

In a summary statement of deficiencies dated 02/25/2015, a complaint investigation against the facility was opened for its failure to “ensure that residents exercised their right to accept and refuse medical care and formulate advance directives.” This deficient practice involved three residents at the facility. The complaint investigation was initiated in part after this failure “led to a resident being intubated for three days during an emergency hospitalization, against his family’s expressed wishes regarding the right to care and services, resulting in an Immediate Jeopardy.”

The state investigator noted that “the facility’s failure to ensure that the resident exercise the right to accept or refuse medical care, and out of the way the resident wants to die, place those residents in the facility who did not desire resuscitation at risk for serious harm or harm due to undue suffering and mental anguish related to invasive procedures against their wishes.”

Our Jacksonville nursing home abuse attorneys recognize this failure might be considered negligence or mistreatment of the patient. Additionally, violates both federal and state laws that regulate nursing facilities in the state of Florida and nationwide.

Consulate Health Care of Jacksonville
4101 Southpoint Drive East
Jacksonville, Fl 32216
(904) 296-6800

A “For-Profit” 116-certified bed Medicaid/Medicare-participating facility

Overall Rating – 1 out of 5 possible stars

1 star rating

Primary Concerns –

Failure to Provide Residents an Environment Free of Sexual Abuse

In a summary statement of deficiencies dated 02/17/2015, a complaint investigation against the facility was opened for its failure to “prohibit sexual abuse of [a resident at the facility].” The complaint investigation was initiated after a determination that “the facility had knowledge that [the resident] who was severely cognitively impaired, exhibited sexualized behavior toward [another resident at the facility].”

“The facility did not report these behaviors to [the resident’s] psychiatric provider, or protect the resident from [the other resident] who was at a much higher level of cognitive function. The facility also had knowledge that an employee reported an allegation of sexual abuse involving [both resident’s] on 02/09/2015, but failed to investigate the allegation of abuse and ensure that [the first resident] was protected from the alleged perpetrator [between 02/09/2015 and 02/13/2015.”

After the staff member reported the allegation of sexual abuse “the alleged abuser continue to reside in the same location within the facility and have unencumbered access to [the first resident between 02/09/2015 and 02/13/2015 until] a proximally 1 PM when both residents were put on one-to-one supervision.”

The state investigator indicated that the failure on the part of the facility “resulted in an Immediate Jeopardy on 02/09/2015.” Additionally, the investigator noted that “the facility’s failure to prevent and investigate physical abuse, protect the victim and monitor the alleged abuser placed [all] residents in the facility who are cognitively impaired at risk for injury, harm or impairment.”

Our Jacksonville nursing home sexual abuse case attorneys recognize that any failure to protect a resident from sexual abuse might be considered gross negligence or gross mistreatment, especially if it directly or indirectly places other residents at the facility at risk.

Heartland Health Care Center Jacksonville
8495 Normandy Blvd
Jacksonville, FL 32221
(904) 783-3749

A “For-Profit” 120-certified bed Medicaid/Medicare-participating facility

Overall Rating – 1 out of 5 possible stars

1 star rating

Primary Concerns –

Failure to Follow Protocols to Prevent the Spread of Infection to Other Residents in the Facility

In a summary statement of deficiencies dated 04/23/2015, a notation was made during an annual licensure and certification survey by a state investigator concerning the facility’s failure to “maintain infection control program to prevent the transmission of disease for [a resident at the facility] on transmission base precautions for documented infections.” The deficient practice was noted after an observation was made by the state surveyor on 04/20/2015 showing a CNA (Certified Nursing Assistant) entered [the resident’s] room, place the resident’s food tray on the table, and then walked out of the room. [The CNA] did not done gloves and a gown before entering the room, and did not wash her hands before leaving the room. [The resident’s] room had a red sign on the side of the door that stated, See Nurse. [The resident’s] room also had a cart located next to the outside of the door that contain Professional Protection Equipment (PPE, gloves and gowns).”

The state surveyor interviewed the employee on 04/20/2015 who stated “that she did not put on gloves or gown when she went into [the resident’s] room because she was working really fast and was not paying attention.” The unit manner of the facility joined the interview with the CNA and the state surveyor and indicated that the resident “was on contact isolation for Clostridium difficile [a bacterial infection in the intestines, and indicated] she will do a one on one in-service education with [the CNA] regarding infection control and the use of PPE.”

Failing to ensure that the residents at the facility are free from the spread of infection places every resident’s health and well-being at risk, and might be considered negligence or mistreatment. Additionally, the deficient practice violates the established protocols and procedures adopted by Heartland Health Care Center – Jacksonville.

Lanier Terrace
12740 Lanier Road
Jacksonville, FL 32226
(904) 757-0600

A “For-Profit” 120-certified bed Medicaid/Medicare-participating facility

Overall Rating – 2 out of 5 possible stars

2 stars rating

Primary Concerns –

Failure to Follow Protocols for Treating Pressure Ulcers That Resulted in a Degrading Wound

In a summary statement of deficiencies dated 11/13/2014, a state surveyor made a notation during an annual licensure and certification survey concerning the facility’s failure to “ensure the services provided Mets professional standards of quality for [the resident at the facility] who develop avoidable pressure ulcers.” This deficient practice directly resulted in actual harm to the resident.

The deficient practice was noted after a 11/12/2015 observation by the state surveyor of a resident’s “right lower lateral leg revealed the wound with 75 percent eschar (dead tissue) and 25 percent red beefy tissue. There was a moderate amount of drainage on the dressing. The one was approximately 4×3 centimeters with a depth of 0.2 centimeters.”

The state surveyor conducted an interview on 11/12/2014 with a licensed practical nurse and the wound care nurse who stated “that [the resident] was admitted with a brace from the hospital due to a fracture of her leg. She said the brace was causing friction and cause the pressure ulcers on the leg and knee (healed). She said that previously the resident did not have any pressure ulcers. She said the nursing should have been checking the resident’s skin every day.

Our Jacksonville nursing home neglect attorneys recognize that the review of the facility April 2007 policy and procedure title: Rehabilitative Nursing Care outlines the standards of care necessary to ensure the health and well-being of all patients with acquired bedsores. The policy states “rehabilitative nursing care will be provided for each resident and included application of removing the assistive devices (splints, braces and etc. according to doctor’s orders.” Any violation or failure to follow protocol might be considered negligence or mistreatment of the resident.

Oak View Rehabilitation Center
833 Kingsley Ave
Orange Park, FL 32073
(904) 269-2610

A “For-Profit” 120-certified bed Medicaid/Medicare-participating facility

Overall Rating – 1 out of 5 possible stars

1 star rating

Primary Concerns –

Failure to Reasonably Accommodate the Preferences and Needs of Every Patient

In a summary statement of deficiencies dated 02/12/2015, a state surveyor made a notation during an annual licensure and certification survey concerning the facility’s failure to “ensure call lights were within reach for [2 residents at the facility]. The deficient practice was noted after state surveyor conducted an observation of a resident’s room revealing “the resident with a moderate amount of vomitus in his beard and his hand was touching it. He was asked if he needed help and he said, yes I am sick. He was asked if he could turn on his call light and he reached around for it but could not locate it. It was attached to the bed rail at the bottom and he could not see it and cannot feel it.” The surveyor left the room to find a staff member and informed a CNA of the resident’s condition.

“The surveyor was then called into [another room] by the resident in the A bed [… When the resident] in the B bed yelled out, I cannot reach my call light. The call light was observed attached the bottom of the side rail.”

Failing to provide reasonable accommodation that meets the needs and preferences of every resident might be considered mistreatment or neglect and does not follow the established procedures and protocols adopted by Oak View Rehabilitation Center.

San Jose Health and Rehabilitation Center

9355 San Jose Blvd
Jacksonville, FL 32257
(904) 739-0877

A “For-Profit” 120-certified bed Medicaid/Medicare-participating facility

Overall Rating – 1 out of 5 possible stars

1 star rating

Primary Concerns –

Failure to Maintain Drugs According to Policies and Procedures to Ensure Medications Are Not Accessible by Residents and Visitors

In a summary statement of deficiencies dated 08/28/2015, a complaint investigation against the facility was opened for its failure to “maintain medications in a safe and secure manner.” The complaint investigation was initiated after an initial tour conducted on 04/28/2015 by a state surveyor indicated that “the nurses’ medication cart on the front hall of the East Wing was observed unattended. On the top of the car was a plastic pill couple several tablets and capsules of medication in it. Accessible to residents, staff and visitors. The nurse was not observed in the hallway. When the nurse came down the hallway, she was asked if the medication should have been left unattended on the card. [The nurse] said she would only let them for a brief moment she was going to take them to the intended resident. When asked again if she should leave medications on her cart unattended she stated “No ma’am.”

Our nursing home neglect attorneys recognize that following protocols set forth the facility’s policies and procedures titled Storage and Expiration Dating of Medications Biological Syringes and Needles might have prevented the failure that might be considered negligence. The policies and procedures stay in part “the community should ensure that all medications and biologicals including treatment items are securely stored in a locked cabinet/cart or locked medication room, inaccessible by residents and visitors.

Signature Healthcare of Jacksonville
2061 Hyde Park Rd
Jacksonville, FL  32210
(904) 786-7331

A “For-Profit” 180-certified bed Medicaid/Medicare-participating facility

Overall Rating – 2 out of 5 possible stars

2 stars rating

Primary Concerns –

Failure to immediately notify a resident’s physician upon a change in their condition that led to a Urinary Tract Infection

In a summary statement of deficiencies dated 06/04/2015, a notation was made by a state surveyor during an annual licensure and certification survey involving the facility’s failure to “notify the physician of signs of urinary tract infection for [the resident at the facility].” The deficient practice was noted after the state surveyor conducted a 06/03/2015 5:20 PM observation of a resident where “there was a strong smell of urine around the resident. The resident was lying in bed with his catheter dream into a bag attached to the left side of the bed frame. Sedimentation (white, cloudy debris) was observed in the tubing of his catheter and in the drainage bag.”

A follow-up observation conducted on 06/04/2015 at 9:08 AM revealed that the resident’s catheter drainage bag “was observed with very cloudy urine in the bag as well as in the tubing. A record review for (the resident] revealed that no documentation of the changes in the appearance of the resident urine.”

A 06/04/2015 1:32 PM interview was conducted with the facility’s Medical Director who stated “that she was not notified by staff until this morning that the [resident] was having abdominal discomfort and settlement in his urine. The medical director confirmed that [the resident] had frequent Urinary Tract Infections and she could write in order to obtain a urine sample for testing.”

Failure to immediately notify resident’s physician of a change in their condition might be considered negligence or mistreatment and does not follow the established protocols and procedures adopted by Signature Healthcare of Jacksonville

Consulate Health Care of Orange Park
1215 Kingsley Ave
Orange Park, FL 32073
(904) 269-8922

A “For-Profit” 120-certified bed Medicaid/Medicare-participating facility

Overall Rating – 2 out of 5 possible stars

2 stars rating

Primary Concerns –

Failure to Follow Established Protocols to Prevent the Spread of Infection throughout the Facility

In a summary statement of deficiencies dated 04/16/2015, a notation was made by a state surveyor during an annual licensure and certification survey involving the facility’s failure to “maintain infection control procedures to prevent transmission of disease [for two residents at the facility].” The deficient practice was noted after a 04/13/2015 12:45 PM observation of “Personal Protective Equipment (PPE) hanging on the door of [a resident’s] room, with a sign stating to see nurse before entering. On 04/13/2015 at 1245 [a CNA was observed entering the resident’s room] to deliver a meal tray. [The CNA] did not done gloves or gown before entering the room. After delivering the tray, [the CNA] walked out of the room without washing her hands.”

The state surveyor reviewed the resident’s records which indicated the resident “was on isolation for Clostridium difficile (and intestinal bacteria).”

Our Jacksonville nursing home neglect attorneys recognize that failure to follow protocols to control the spread of infection could lead to the harm or one or more residents at the facility that might be considered negligence or mistreatment. This is because nursing facilities have established guidelines, procedures and protocols including the guidelines provided by the CDC (Centers for Disease Control and Prevention) that indicate “forced to live outside the human body for a very long time and maybe find the things in the environment such as bed linens, bed rails, bathroom fixtures and medical equipment. Clostridium different style spores are transferred to patients mainly via the hands of healthcare personnel who have touched and contaminated surface are items.”

Heartland Health Care Center of South Jacksonville
3648 University Blvd S
Jacksonville, FL 32216
(904) 733-7440

A “For-Profit” 117-certified bed Medicaid/Medicare-participating facility

Overall Rating – 2 out of 5 possible stars

2 stars rating

Primary Concerns –

Failure to Provide Necessary Care and Medication to Ensure That the Resident Maintains Their Highest Level of Well-Being

In a summary statement of deficiencies dated 08/18/2015, a notation was made by a state surveyor during an annual licensure and certification survey involving the facility’s failure to “provide a pain management regimen for [a resident at the facility who] had a care plan for pain related to [their medical condition].” The deficient practice was noted after “interventions were to notify the physician if the pain medication was ineffective. Although the ARNP gave a new order for additional medications, the ARNP did not assess the resident or write a visit no. The ARNP did not evaluate the current medication regimen that the resident was only receiving two doses of [pain medication] daily, not the total number of (4) allowed by the physician.”

The deficient practice by the facility allow the resident’s “pain level to increase to a severe level of eight or 10” and failed to administer “pain medication around-the-clock.” Our Jacksonville Florida nursing home attorneys recognize that this failure might be considered negligence or mistreatment of the resident the lead to actual harm and ongoing pain.

What to Do If You See Any Sign of Abuse or Neglect

Many families are reluctant to face any possibility that their loving spouse, parent or grandparent has been mistreated or neglected while living in a nursing home, even if the signs of mistreatment, neglect or abuse are obvious. Often times, families will notice that their loved one has unexplained bruises, serious injuries or a bedsore that was acquired after they were admitted. In other cases, the family may recognize that their loved one has come isolated and uncommunicative to them or others at the facility. Whatever the change in their condition, you might believe they seem suspicious, but do not know what to do if your suspicions are true.

Nursing home elders were abused, neglected or mistreated are typically hesitant to discuss what is going on out of fear of retaliation or shame. In other cases, their condition (cognitive impairment, challenges and communicating, dementia) may prevent the elder from discussing what happened or how they are being consistently mistreated. That is why it is imperative for you to take steps to look for any indicators or symptoms of neglect and abuse that might include:

  • An unusual new behavior that might be caused by a reaction to abuse or neglect.
  • A measurable physical sign of abuse that could be a broken bone, malnutrition, dehydration, skin damage, pain from touching, soiled linen, injury of an unknown source or poor hygiene.
  • Unexpected behaviors including depression, lack of communication, withdrawal, self-isolation, increased anger or anxiety, a change in typical activities or an avoidance of specific health care providers, other residents or visitors.
  • Conflicting statements concerning the resident’s care requirements
  • Lack of adequate care
  • Inappropriate sexual comments

If you have noticed any of the signs of abuse or neglect above, they must be addressed immediately with the proper authorities who have the ability to stop the action now. You can voice your concern without hesitation to the administrator, unit manager or Director of Nursing. In the case of physical harm and sexual abuse you can contact law enforcement to file a report of assault. Many families choose to hire a personal injury attorney who specializes in nursing home abuse cases to work on their behalf to stop the harm immediately. A skilled attorney can take proactive measures and use Florida laws and statutes to protect the rights of the victim which might include moving the abused or neglected resident to another facility to seek proper care for their injuries.

The Jacksonville nursing home abuse attorneys at Nursing Home Law Center LLC can provide immediate protection of your loved one and hold those responsible for providing them care legally and financially accountable. Our team of dedicated Florida elder abuse attorneys can file a claim or lawsuit on your behalf for compensation to ensure you receive the financial recompense you deserve for your losses, damages and injuries. Contact our law offices today at (800) 926-7565 to schedule your free, no obligation full case review. All information you share remains confidential.

Source: http://www.cdc.gov/HAI/organisms/cdiff/Cdiff_infect.html

For additional information on Florida laws and information on nursing homes look here.

Nursing Home Abuse & Neglect Resources

If you are looking for information on a specific facility or an attorney, please see links below to respective locality pages.

Client Reviews
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Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa
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After I read Jonathan’s Nursing Home Blog, I decided to hire him to look into my wife’s treatment at a local nursing home. Jonathan did a great job explaining the process and the laws that apply to nursing homes. I immediately felt at ease and was glad to have him on my side. Though the lawsuit process was at times frustrating, Jonathan reassured me, particularly at my deposition. I really felt like Jonathan cared about my wife’s best interests, and I think that came across to the lawyers for the nursing home. Eric