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Information & Ratings on Holiday Heights Healthcare, Norman, Oklahoma
Lawyers for Neglected & Abused at Holiday Heights Healthcare
Mistreatment of the elderly living in nursing homes is disgraceful, unacceptable, and reprehensible. Many families entrust the care of their loved one to the nursing home staff only to be horrified when they realize that they are being mistreated, neglected, or abused by caregivers, employees or other patients.
If your loved one was injured while living in a Cleveland County nursing facility, contact the Oklahoma Nursing Home Law Center Attorneys now for immediate legal assistance. Let our team of lawyers work on your family’s behalf to ensure you receive monetary compensation for your damages.
Holiday Heights Healthcare
This long-term care home is a 51-certified bed center providing cares and services to residents of Norman and Cleveland County, Oklahoma. The "for profit" Medicaid-participating facility is located at:
301 East Dale
Norman, Oklahoma 73069
Financial Penalties and Violations
The investigators and surveyors for Medicare and the state of Oklahoma have the legal authority to impose monetary fines are denied payment for Medicare services any time a nursing home is cited for serious violations of regulations and rules.
The nursing home also received two complaints over the last three years that resulted in a violation citation. Additional information about this nursing home can be found on the Oklahoma Long Term Care Provider Inspection Search Website.
Norman Oklahoma Nursing Home Safety Concerns
The federal government and the Oklahoma Department of Public Health website update comprehensive information containing historical details of all citations and violations.
According to Medicare, this facility maintains an overall rating of one out of five stars, including two out of five stars concerning health inspections, three out of five stars for staffing issues and one out of five stars for quality measures.
- Failure to Develop and Implement Policies That Prevent Mistreatment, Neglect or Abuse of Residents citation #F226 date September 6, 2017
- Failure to Develop and Implement a Program That Investigates, Controls and Keeps Infection from Spreading – citation #F441 date October 27, 2016
The state investigators “determined the facility failed to thoroughly investigate an allegation of abuse for [one resident] whose records were reviewed for abuse. This [failure] had the potential to affect forty-three residents who resided in the facility.” A review of the facility’s abuse policy documented that “all allegations of abuse will be thoroughly investigated.”
A nursing note dated May 9, 2016, at 9:30 PM documents that “the resident had a verbal altercation with his roommate due to the roommate leaving the door to the room open. The staff [tried] to intervene and the resident went out to smoke.”
A subsequent nursing note at 9:45 PM documents that a “Certified Nursing Assistant (CNA) heard the roommate’s arguing and went to get extra staff to help. When the staff arrived, the resident and his roommate were on the floor. The resident was observed hitting his roommate in the face.”
The nursing staff separated the resident’s and “the police were notified ,and a police report was initiated. The roommate was transported to the emergency room and upon return was moved to another room.” An annual assessment of the assaulting resident was conducted on May 20, 2016. The document notes that “the resident was cognitively intact [and] exhibited verbally behaviors directed at others.”
While this facility conducted an abuse investigation, the file “did not contain documentation to indicate other residents were interviewed who had the potential to be affected.” The Director of Nursing stated during an interview that “she would have conducted a thorough investigation [that] would consist of interviews with the residents involved, staff interviews, and interviews with other residents.”
The surveyors asked the Director “to review the investigation for the incident that involved [the aggressive resident] and his roommate. After she reviewed the report, she was asked if interviews with other residents had been conducted. She stated, ‘No.’”
The nursing home “failed to ensure staff washed/sanitized their hands between residents when passing meal trays and [before] assisting one resident observed when assisted with meals.” This failure “had the potential to affect forty-two of the forty-three residents who received nutrition from the kitchen.”
The state surveyors observed a Certified Nursing Assistant (CNA) “delivering a meal tray on the West Hall to [a resident]. While in the room, [another resident], the roommate, was attempting to sit up in bed and had bedsheets wrapped around his feet. The CNA helped the resident unwrap and guide his feet from the sheets. She then assisted the resident in sitting up in bed.”
The CNA returned to providing the first resident care but “did not wash or sanitize their hands between resident contact” in violation with policy to prevent the spread of infection.
Were You Abused or Neglected at Holiday Heights Healthcare? We Can Help
Do you believe that your loved one was the victim of abuse or neglect while living at Holiday Heights Healthcare? Contact the Oklahoma nursing home abuse attorneys at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Cleveland County victims of abuse and neglect in all areas including Norman.
Discuss your case with us now through an initial case consultation at no charge to you. Also, we offer a 100% “No Win/No-Fee” Guarantee. This promise means we postpone payment for our services until after we have secured a monetary recovery on your behalf.