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Information & Ratings on Hallmark Living Kalamazoo, Kalamazoo, Michigan
Do you suspect that your loved one has been receiving care in a Kalamazoo County nursing facility that does not meet professional standards of quality? Do you suspect that your loved one has become the victim of mistreatment, neglect, or abuse at the hands of caregivers, visitors, employees or other residents? If so, contact the Michigan Nursing Home Law Center Attorneys now for immediate legal assistance.
Our team of lawyers working on your family’s behalf will use the law to ensure that you are adequately compensated for your damages in those responsible for causing the harm are held legally accountable. Contact us now so we can begin working on your case today.Hallmark Living Kalamazoo
This facility is a "for profit" 143-certified bed long term care center providing cares and services to residents of Kalamazoo and Kalamazoo County, Michigan. The Medicare and Medicaid-participating home is located at:
3625 W Michigan Ave
Kalamazoo, Michigan 49006
Hallmark Living Kalamazoo
In addition to providing 24/7 skilled nursing care, Hallmark Living Benton Harbor offers other services including short-term respite care, long-term care, memory care, and rehabilitative services including physical, occupational and speech therapies.
The state of Michigan and the federal government have a legal responsibility for monitoring every nursing home. These agencies have the authority to impose monetary penalties or hold payment from Medicare if the nursing facility has violated rules and regulations.
Over the last three years, federal investigators imposed a $13,408 fine against Hallmark Living Kalamazoo Nursing Center on June 30, 2016, citing substandard care. Also, during that time, Medicare denied payment for services rendered on October 10, 2017, and June 30, 2016.
The nursing home received thirty-three formally filed complaints and self-reported twelve significant issues that all resulted in citations. Additional information concerning the facility can be reviewed on the Michigan Licensing and Regulatory Affairs Nursing Home Reporting Website.Kalamazoo Michigan Nursing Home Safety Concerns
To be fully informed on the level of care nursing homes provide, families routinely research Medicare.gov and the Michigan Department of Public Health website database systems for a complete list of deficiencies, violations, and citations.
According to Medicare, this facility maintains an overall rating of one out of five stars, including one out of five stars concerning health inspections, three out of five stars for staffing issues and four out of five stars for quality measures.
- Failure to Honor the Resident’s Rights to Be Treated with Respect and Dignity and Retain and Use Personal Possessions – citation date June 7, 2018
- Failure to Provide Every Resident an Environment Free of Accident Hazards and Provide Adequate Supervision to Prevent Avoidable Accidents – citation date June 7, 2018
According to investigators, the facility “failed to ensure privacy and dignity for [two residents].” The deficient practice resulted “in potential embarrassment.” On June 6, 2018, a Certified Nursing Assistant (CNA) “was observed in the 300 Hallway, near [a resident’s room] with a resident “raised up in a mechanical lift. Other residents were observed in the hallway in the vicinity of the transfer, within eyeshot, and no privacy was provided while [the CNA obtained the resident’s] weight.”
In a separate summary statement dated April 5, 2017, the facility “failed to maintain dignity related to knocking and requesting entry into a resident’s room.” Also, the facility failed to maintain dignity “related to the timely provision of toileting [that resulted] and the potential for feelings of embarrassment, frustration, and discomfort.”
The nursing home “failed to perform a safe transfer and utilize a footrest for safe wheelchair mobility [involving three residents] reviewed for accidents and hazards.” The deficient practice resulted “in the potential for falls in injury.”
An observation was made of a Certified Nursing Assistant (CNA) in the 300 Hallway raising a resident using a mechanical lift in eyeshot of other residents. The surveyors interviewed two Licensed Practical Nurses (LPNs) who reported that “it was acceptable to weigh a resident in the hallway with a mechanical lift and one staff assist.” One CNA said that “some of the rooms or too small, to weigh a resident in the room.”
A different incident was observed when a Certified Nursing Assistant (CNA) transported the resident “into the Upper West Dining Room without foot pedals on the wheelchair.” The resident’s “feet were dangling on the chair with his toes rubbing against the floor as he was being transported.”
Were you the victim of mistreatment, neglect or abuse while living at Hallmark Living Kalamazoo? Contact the Michigan nursing home abuse attorneys at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Kalamazoo victims of abuse and neglect in all areas including Kalamazoo.
We do not charge for case evaluations and consultations. Also, we provide a 100% “No Win/No-Fee” Guarantee. This promise means we will postpone all of your payments for legal services until after we have secured financial recovery on your behalf. All information you share with our law offices will remain confidential.