Glencrest Healthcare and Rehabilitation Center Abuse and Neglect Attorneys

Glencrest Healthcare and Rehabilitation CenterFamilies that have no other option than to place a loved one in a nursing home expect that the staff will provide a secure, safe environment. Unfortunately, many residents in nursing homes are victimized by caregivers, employees and other patients through abuse, neglect, and mistreatment. If your loved one was harmed while residing in a Cook County nursing home, contact the Illinois Nursing Home Law Center attorneys for immediate legal intervention.

If your loved one has been mistreated at Glencrest Healthcare and Rehabilitation Center, contact our Chicago nursing home abuse lawyers.

Our team of attorneys has successfully handled and resolved cases exactly like yours. Call us now so we can begin working on your case today. Let us work on your behalf to ensure your family receives adequate financial compensation for your damages in those responsible for causing your harm are held legally accountable.

Glencrest Healthcare and Rehabilitation Center

This Medicare/Medicaid-participating nursing facility is a "for profit" home providing services to residents of Chicago and Cook County, Illinois. The 312-certified bed long-term care center is located at:

2451 West Touhy Avenue
Chicago, Illinois, 60645
(773) 338-6800

In addition to providing around-the-clock skilled nursing care, Glencrest Healthcare and Rehabilitation Center also offers other services including:

  • Bariatric care
  • Palliative care
  • Dialysis services
  • Ventilator care
  • Wound care
  • Cardiac program
  • Hospice care
  • Alzheimer’s/dementia care
  • Physical, speech and occupational therapies
Fined $6397 for substandard care

Financial Penalties and Violations

It is the responsibility of federal and state investigators to penalize any nursing home that has violated a rule or regulation that caused harm or could have caused harm to a resident. Many of these penalties involve monetary fines or denial of payment for Medicare services.

Within the last three years, nursing home regulators imposed a monetary fine of $6397 against Glencrest Healthcare and Rehabilitation Center on January 3, 2017. Also, the facility received twenty-nine formally filed complaints and self-reported three serious issues that all resulted in citations. Additional information about fines and penalties can be found on the Illinois Department of Public Health Nursing Home Reporting Website concerning this nursing facility.

Chicago Illinois Nursing Home Safety Concerns

One Star Rating

To ensure families are fully informed of the services that the long-term care facility offers in their community, the state of Illinois routinely updates their database system. This information contains a comprehensive list of dangerous hazards, filed complaints, opened investigations, safety concerns, incident inquiries, and health violations of nursing homes statewide and posts the resulting data on the IL Department of Public Health website and This data can be used to make an informed decision before placing a loved one in a private or government-run facility.

According to Medicare, this facility maintains an overall rating of one out of five stars, including one out of five stars concerning health inspections, two out of five stars for staffing issues and four out of five stars for quality measures. The Cook County neglect attorneys at Nursing Home Law Center have found serious deficiencies and safety concerns at Glencrest Healthcare and Rehabilitation Center that include:

  • Failure to Provide and Implement an Infection Protection and Control Program
  • In a summary statement of deficiencies dated July 6, 2018, a state investigator noted the nursing home's failure to “prevent cross-contamination of the housekeeping cart and cleaning solution containers by failing to hand wash, remove gloves, and dispose of personal protective equipment [PPE] during cleaning of a room” with residents “who were on contact isolation. This deficient practice has the potential to affect all sixty-four residents who reside on the second floor.”

    The surveyor said that the staff “also failed to hand wash between incontinence care and before handling clean linens for [another resident] reviewed for hygiene.” One incident involved residents in isolation due to highly contagious Klebsiella pneumoniae Carbapenem-resistant Enterobacteriaceae (CRE) Infections of the urine. Both patients had a physician’s order for medical treatment.

    Observations were made of the housekeeping employee on the morning of July 5, 2018, while initiating the cleaning of the residents in isolation room. The employee “after cleaning the room and furniture came out to the doorway, removed gloves and without hand washing or sanitizing, picked up the outside of the disposable glovebox and put new gloves on.”

    Later, the employee “returned to the room and wiped down the doorknob in the room. While standing at the doorway of the room with the gloves still on, [the housekeeper] touched the outside of the bleach wipe container with the same gloves which had been used to clean the room doorknob.”

    Failure to follow protocol to prevent the spread of a highly contagious infection – IL State Inspector

    After cleaning the bathroom with the gloves still on, the employee “touched the housekeeping cart and placed a bottle of cleaning solution on the cart. After cleaning of the room, [the housekeeper] remove the yellow isolation gown directly in front of the cart. The isolation gown touched the large area of the cart during removal.” While the employee “did disinfect part of the top of the cart, a portion of the cart was left disinfected.”

    During an interview with the Director of Nursing on July 6, 2018, it was confirmed that “the housekeeper had crossed contaminated the housekeeping cart as well as the outside of the cleaning solution containers.”

  • In a separate summary statement of deficiencies dated June 8, 2017, the state surveyors noted that the nursing home had “failed to follow hand hygiene policy and wash hands [before] applying gloves, and in between glove changes while providing a wound dressing change for [one resident].” The surveyors reviewed “the infection control practices during wound care” noting that the nursing staff “failed to change gloves while preparing medications providing direct care” for two residents.”
  • On June 5, 2017, the facility Wound Care Nurse “put on gloves and remove the old dressing from [the patient’s] sacral pressure ulcer wound.” During this time, the Wound Care Nurse held the resident “on his left side.” The nurse “then change gloves and cleansed [the patient’s] sacral pressure ulcer wound with normal saline (wound cleansing) solution.” The Wound Care Nurse “changed gloves again and wiped stool from the resident’s rectal area while providing incontinence care” while holding the resident “on his right side.”

    Ten minutes later, the Wound Care Nurse turned the resident “on his back, and the wound bed of [the] sacral pressure ulcer was uncovered.” The Wound Care Nurse came in contact with the resident’s “soiled incontinence brief and a dirty bedpan.” Two minutes later, the Wound Care Nurse “changed gloves and remove the old dressing from [the patient’s] right leg, surgical wound, and then cleanse the wound with [medication] and covered the wound with the dressing.”

    The Wound Care Nurse stated during an interview that “staff should wash hands and perform hand hygiene before starting a dressing change, after completing a dressing change, after removing an older wound dressing, and transitioning from one wound dressing change to another, and when transitioning from wound care to incontinence care.”

    The Wound Care Nurse also said that “open wounds should be protected and not come in contact with soiled incontinence briefs or dirty bedpans because the wounds could get infected.” The nurse “acknowledged that she did not wash her hands/perform hand hygiene at any time during the process of providing wound care and incontinence care to [the patient].”

  • Failure to Timely Report Suspected Abuse, Neglect and Report the Results of the Investigation to Proper Authorities
  • In a summary statement of deficiencies dated April 10, 2018, the state investigative team noted that the nursing home “failed to report a serious injury of unknown origin within two hours to the State Survey Agency.” The deficient practice by the nursing staff involved one [of three residents] reviewed for abuse reporting.”

    The surveyors reviewed a resident’s Medical Record Notes and other documents. The notation revealed that a Registered Nurse (RN) said: “that upon doing rounds on January 18, 2018, [the resident appeared as though they were] about to cry.” The RN said that they asked the resident if they were “in pain.” The resident responded, “Yes” but “was unable to identify the location of the pain.”

    The RN said that the resident “complaints of generalized pain” and medicated, the resident for pain.” The RN said that approximately one hour later a Certified Nursing Assistant (CNA) called the RN to the resident’s room. The Registered Nurse said that the resident “was observed to have a big yellowish bruise to their posterior left thigh.” They RN “notified the nurse practitioner and received orders for x-rays of the left leg.” The RN said that the resident’s “bruise appears to be a couple of days old, left leg was swollen, no bowing of the femur was noted.”

    At that time, the RN had questioned the resident asking “if someone had harmed [them].” The resident responded, “No, and denied falling.”

    The investigators interviewed the facility Director of Nursing who said that the resident’s nurse had notified them late at night of the patient’s “left femur fracture.” The Director acknowledged “that an initial report of the resident’s injury of unknown origin should have been reported to the State Survey Agency immediately.”

  • Failure to Provide Appropriate Care for Residents Who Are Continent and Incontinent of Bowel/Bladder to Prevent Urinary Tract Infections
  • In a summary statement of deficiencies dated April 10, 2018, the state investigators documented that the facility had failed to “provide appropriate care and services, monitor for changes in condition, and identify the clinical indication for the use of a urinary catheter.” The deficient practice by the nursing staff involved “one of three residents with an indwelling urinary catheter.”

    The investigators reviewed the resident’s Medical Record Notes that revealed a Registered Nurse (RN) stated on the afternoon of April 5, 2018, that “the resident admitted with an indwelling urinary catheter needs physician’s orders with the reason to keep. Otherwise, the catheter is discontinued.” A few minutes later, the RN said that “residents admitted to this facility with an indwelling urinary catheter must have a physician order and the reason for the catheter [must be] documented.”

    Five days later, the Director of Nursing said that “if a resident is admitted to this facility with an indwelling urinary catheter, the nurse is responsible for notifying the physician and obtaining an order [for treatment].” The Director said that “if there is no physician order with a reason for an indwelling urinary catheter, then the catheter is to be discontinued.”

    The investigators reviewed the resident’s Admission Clinical Observation Documentation dated January 3, 2018, that notes that the patient has “an indwelling urinary catheter without a clinical indication for its continued use.” A further review of the resident’s Progress Notes “do not note any documentation of indwelling urinary catheter care, monitoring for signs/symptoms of discomfort/pain, or changes in urinary output.”

    The resident’s Care Plan initiated on January 4, 2018, notes that the patient “has an indwelling catheter. Interventions identified include: notify the physician as needed, monitor for signs or symptoms of discomfort, monitor and document intake and output, monitor for pain or discomfort due to the catheter, change catheter as needed for leakage, and monitor for signs and symptoms of urinary tract infection. There is no identified clinical indication for the indwelling urinary catheter documented.”

Are You the Victim of Abuse and Neglect at Glencrest Healthcare and Rehabilitation Center? We Can Help

Was your loved one injured or die prematurely while living at Glencrest Healthcare and Rehabilitation Center? If so, call the Illinois nursing home abuse lawyers at Nursing Home Law Center at (800) 926-7565 now for legal help. Our network of attorneys fights aggressively on behalf of Cook County victims of mistreatment living in long-term facilities including nursing homes in Chicago. Contact us now to schedule a free case review to discuss how to obtain justice and resolve a financial compensation claim.

Our seasoned attorneys represent residents who were harmed by caregiver negligence or abuse. We have years of experience in successfully resolving recompense claims to ensure our clients receive the compensation they deserve. We accept all nursing home cases involving personal injury, abuse, and wrongful death through a contingency fee agreement. This arrangement postpones the need to pay for legal services until after we have resolved your case through a negotiated out of court settlement or jury trial award.

Our network of attorneys provides every client a “No Win/No-Fee” Guarantee. This promise ensures that your family will owe us nothing if we are unable to obtain compensation on your behalf. We can provide legal representation starting today to ensure your family is adequately compensated for your damages. All information you share with our law offices will remain confidential.


Client Reviews

Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa
After I read Jonathan’s Nursing Home Blog, I decided to hire him to look into my wife’s treatment at a local nursing home. Jonathan did a great job explaining the process and the laws that apply to nursing homes. I immediately felt at ease and was glad to have him on my side. Though the lawsuit process was at times frustrating, Jonathan reassured me, particularly at my deposition. I really felt like Jonathan cared about my wife’s best interests, and I think that came across to the lawyers for the nursing home. Eric