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Information & Ratings on Envoy of Westover Hills Nursing Center, Richmond, Virginia
Many families have limited options on how to handle the care of a loved one who requires medical professionals in a skilled nursing environment. Typically, reputable nursing homes follow established procedures and protocols to ensure that every resident’s needs are met. Unfortunately, mistreatment still occurs in some facilities in Virginia.
If your loved one was victimized while living in a Richmond City County nursing facility, contact the Virginia Nursing Home Law Center Attorneys now. Let our team of abuse prevention lawyers represent your family to ensure you receive financial compensation to recover your damages. Call us now so we can begin working on your case today.Envoy of Westover Hills Nursing Center
This Medicare and Medicaid-participating nursing center is a "for-profit" home providing services to residents of Richmond and Richmond City County, Virginia. The 174-certified bed long-term care home is located at:
4403 Forest Hill Avenue
Richmond, Virginia 23225
Envoy of Westover Hills Nursing Center
In addition to providing 24/7 skilled nursing care, Envoy of Westover Hills Nursing Center offers other services. Additional focused care includes short-term and long term care.
The facility also provides comprehensive rehab services, wound care, assisted and independent living options, medically-complex care, respiratory care, bariatric care, pulmonary care, IV (intervenous) care, post-stroke care, enteral nutrition, pain management, hospice, oncology care, dementia and memory care, and physical, occupational, and speech therapies.
Fined $344,457 for substandard careFinancial Penalties and Violations
Federal agencies and the State of Virginia have a legal responsibility for monitoring every nursing facility. If serious violations are identified, the government can impose monetary fines or deny payments through Medicare if the resident was harmed or could have been harmed by the deficiency.
Within the last three years, investigators imposed two monetary penalties against Envoy of Westover Hills Nursing Center, citing substandard care. These penalties include a $141,807 fine on July 23, 2018, and a massive $202,650 fine on May 19, 2017, for a total of $344,457. During this time, Medicare denied payment on July 23, 2018, due to a lack of quality care.
The nursing home received thirty-nine complaints over the last three years that resulted in a violation citation. Additional information concerning the facility can be reviewed on the State of Virginia Adult Protective Services (APS) Website.
Call (800) 926-7565 Toll-Free for a No Obligation ConsultationRichmond Virginia Nursing Home Safety Concerns
The federal government and Virginia Department of Public Health website update comprehensive information containing historical details of all citations and violations.
According to Medicare, this facility maintains an overall rating of two out of five stars, including three out of five stars concerning health inspections, two out of five stars for staffing issues and three out of five stars for quality measures.
- Failure to Report and Investigate Any Act or Reports of Abuse, Neglect or Mistreatment of Residents – citation #F225 date September 22, 2016
The state investigators determined that the nursing home “failed for [two residents] to report and investigate any allegation of resident-to-resident abuse.” Specifically, “the facility staff documented that the resident attempted to overturn [another resident’s] mattress with her in it, yelled at [that resident] and called her a man. This incident was not reported to the State Agency nor investigated timely.”
A review of the allegedly abusive resident’s MDS (Minimum Data Set) Assessment indicated that the severely, cognitively impaired resident “usually understood and usually understands, and required supervision for all activities of daily living except was dependent on staff for bathing.”
The injured resident “resided on the second-floor secured unit.” On one occasion, the allegedly abusive resident “was observed on the secured unit, lying in bed, with her eyes closed. She did not respond when her name was called.”
A Certified Nursing Assistant (CNA) “was observed sitting in the chair next to the bed [and] stated that “she was sitting one on one due to [the allegedly abusive resident’s] behaviors.”
The survey team reviewed the resident’s clinical record, and Nurses Note that read “the resident tried to turn over the mattress [with the] roommate in the bed. She started yelling in Spanish and calling her roommate a man.” The description of the allegation of abuse was documented in the Facility-Reported Incident and Investigation.
An interview with the Administrator and Director of Nursing identified that the “facility did not send the [report] to the State Agency.” The Administrator stated that “he was not aware of the incident that occurred on September 16, 2016, until September 22, 2016.”
Do you suspect that your loved one is the victim of mistreatment while residing at Envoy of Westover Hills Nursing Center? Contact the Virginia nursing home abuse prevention lawyers at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Richmond City County victims of abuse and neglect in all areas, including Richmond.
Our legal team never charges potential clients to discuss your case through an initial claim consultation. Also, we offer a 100% “No Win/No-Fee” Guarantee, meaning you will not owe us any money unless we have received a monetary recovery on your behalf. All information you share with our law offices will remain confidential.