Desert Haven Care Center

There are significant problems involving mistreatment occurring in nursing facilities nationwide. Typically, a lack of quality care often results from untrained nursing staff, minimal supervision, or insufficient staffing members on each shift. In these incidents, the patient’s needs are often ignored. This neglect can cause broken bones due to falling or the development of preventable pressure sores.

If your loved one was injured while residing in a Maricopa County nursing facility, contact the Arizona nursing home network of attorneys at (800) 926-7565 now for immediate legal assistance. Let our team of abuse prevention lawyers work on your family’s behalf to ensure you receive monetary compensation for your damages. We can begin working on your case today.

Desert Haven Care Center

This long-term care center is a "for-profit" 115-certified bed home providing cares to residents of Phoenix and Maricopa County, Arizona. The Medicare and Medicaid-participating facility is located at:

2645 East Thomas Road
Phoenix, Arizona 85016
(602) 956-8000

In addition to providing around the clock skilled nursing care, Desert Haven Care Center offers other services. Additional focused care includes short-term and long term care.

The facility also provides comprehensive rehab services, wound care, pulmonary care, IV (intervenous) care, post-stroke care, enteral nutrition, pain management, hospice, dementia and memory care, and physical, occupational, and speech therapies.

Financial Penalties and Violations

Arizona and federal agencies have the legal responsibility of monitoring every nursing home and imposing monetary fines are denying reimbursement payments through Medicare if investigators identify serious violations and deficiencies. These penalties are typically imposed when the violation is severe and harmed or could have harmed a resident.

The nursing home received one complaint and self-reported one serious problem over the last thirty-six months that resulted in violation citations. Additional information concerning the facility can be reviewed on the State of Arizona Adult Protective Services Website.

Call (800) 926-7565 Toll-Free for a No Obligation Consultation

Phoenix Arizona Nursing Home Safety Concerns

One Star Rating

To ensure families are fully informed of the level of care every nursing home provides, the state of Arizona and routinely update their long-term care home database systems with info on violations, citations, and deficiencies.

According to Medicare, this facility maintains an overall rating of one out of five stars, including one out of five stars concerning health inspections, one out of five stars for staffing issues and three out of five stars for quality measures.

  • Failure to Report and Investigate Any Act or Reports of Abuse, Neglect or Mistreatment of Residents – citation #F225 date February 3, 2017
  • The state investigators determined that the nursing home “failed to ensure resident-to-resident altercations involving two residents were investigated and reported to the State Agency” as required by law.

    A review of the facility’s Nursing Notes indicated that the resident “reported to staff that she was hit on the arm by [a second resident] and no physical injury had occurred.” The cognitively intact resident “resided in the Secured Behavioral Unit.”

    The state investigators interviewed the resident who said, “Yes, that she was abused by a former roommate who hit her on the left arm multiple times. The resident stated these incidents had occurred sometime in the spring of last year and were reported to staff.”

    The resident stated that “staff has moved the roommate to the other side of the room and, at a later date, [the resident] had changed rooms. The resident stated that “the roommate was no longer at the facility and there were no further incidents.”

    The investigative team interviewed the Interim Director of Nursing, who was a former Unit Manager of the behavioral unit where both of the residents involved in the altercation had resided. The Interim Director stated that “the allegations had occurred between [both residents]” in the previous spring.

    The Interim Director said that “management staff and the Physician had discussed the incidents and had met with both residents.” The Interim Director “confirmed an investigation of these reported altercations were not done and stated the incidents were not reported to the State Agencies as required.”

    The surveyors determined that “the facility failed to implement their policy regarding an allegation of abuse for [one resident].” A review of the facility’s Abuse Investigations Policy and Procedures identified that:

    “All allegations/signs of resident abuse, neglect, and injuries of an unknown source shall be immediately reported and thoroughly investigated by facility management.” The Administrator or designee will provide a written report of the results of all abuse investigations and appropriate action taken to the State Survey and Certification Agency, the local police department, the ombudsman, and others as may be required by state or local laws within five working days.”

More Information about Desert Haven Care Center? Contact Us Today for Help

Were you the victim of mistreatment, neglect, or abuse while living at Desert Haven Care Center? Contact the Arizona nursing home abuse prevention lawyers at Nursing Home Law Center at (800) 926-7565 for immediate legal intervention. We represent Maricopa County victims of abuse and neglect in all areas, including Phoenix.

Our law firm provides every potential client an initial free case consultation. Also, we offer a 100% “No Win/No-Fee” Guarantee, meaning you do not owe us any money until we have received a monetary recovery on your behalf.


Client Reviews

Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa
After I read Jonathan’s Nursing Home Blog, I decided to hire him to look into my wife’s treatment at a local nursing home. Jonathan did a great job explaining the process and the laws that apply to nursing homes. I immediately felt at ease and was glad to have him on my side. Though the lawsuit process was at times frustrating, Jonathan reassured me, particularly at my deposition. I really felt like Jonathan cared about my wife’s best interests, and I think that came across to the lawyers for the nursing home. Eric